"Tech lead - Telecom Billing application support (Telecom BSS) -TechnicalExpertise & Hands on knowledge in one or more of Rating, Billing, Invoicing, AR/Dunning, etc. applications areas / COTS packages like Amdocs Ensemble, Geneva, BRM, ICCS, Kenan, Single View, etc. - Provide end to end L2+ support for Billing application modules (Rating, Billing, AR/Dunning, Invoicing, etc.) - Support changes carried out by interface applications like Mediation, CRM, Provisioning, DWH, etc. - Provide support to Customer Operations team -Analysis of Events / Bills in error, provide work around solutions and work with L3 team for permanent fix, ensure timely & accurate bill cycle. - Overall knowledge of the E2Eapplication, systems & solution for their application suite. - Technical specialist for resolving all complex & critical application issues/ challenges facedby the team. - Accountable for meeting & improving SLA & KPIs for their application suite. - Responsible for driving down the incidents , problem, trouble tickets, service request trends. - Support on work allocation (shifts, rotas) -Expertise in ITIL/ITSM processes -Strong Skills of Unix & PL/SQL "
"- Deliver domain specific operational efficiencies in driving down the incidents , problem, trouble tickets, service request trends. - Ensure all work allocation (shifts, rotas) initiated onetime and People management initiatives are completed"
Telecom BSS/OSS domain with lead Billing application support on at least one standard product