Seasonal GBS Customer Care Representative - Ups - Las Vegas - Wizbii

Seasonal GBS Customer Care Representative

  • Par Ups
  • Las Vegas (United States of America)
  • Secrétariat / Administration

Description de l'offre

Job Summary

Provides in-bound and out-bound customer support in a contact center environment. Uses questioning skills to determine the nature of the call or inquiry. Uses judgment to follow set processes to recommend solutions and/or provide customized support when needed. Seasonal peak assignment only. Will need to be available to work between 7:00 am and 7:00 pm CST

Other Duties

·  Track customer package requests and assisting with delivery solutions, facilitating package investigations.
·  Provide a personalized customer experience through easy, quick and enthusiastic interactions that allow our customer's to accomplish their goals.
·  Provide rate quotes and scheduling package pick-ups.
·  Resolve customer concerns while cultivating positive customer relationships.

Preferred Competencies & Skills

·  Ability to thrive in a team environment.
·  Strong customer service skills and listening skills.
·  Strong written and verbal communication and problem solving.
·  Manage multiple tasks simultaneously in a fast paced environment with minimal supervision and a high attention to detail.
·  Energetic and enthusiastic.
·  Responsible and resilient.
·  Adaptable to change.

MINIMUM QUALIFICATIONS

·  Customer Service or General Administrative Experience – Preferred
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
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À propos de Ups

UPS recrute ! Un modèle de réussite depuis 1907! UPS (435 000 salariés), leader mondial du transport express de colis et 6ème employeur mondial privé continue son développement. Chaque jour, nous effectuons près de 15 millions de livraisons dans plus de 200 pays. Nous réalisons également un chiffre d'affaires annuel de 58 milliards de dollars. Entreprise internationalement reconnue et en pleine croissance, UPS s'engage pour l'intégration et la formation des stagiaires. C'est pourquoi nous recrutons un Ingénieur Projet H/F en stage rattaché au Responsable du département Plan Engineering basé à Chilly-Mazarin (91) ou Charenton (94).

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