Customer Service Analyst

Job description

Customer Service Analyst

Shelton, CT

Background & Purpose of the Job

The Customer Service Analyst (CSA) is responsible for the validation & execution of incoming customer orders. The Customer Service Analyst works closely with the Logistics Operations Team in optimizing case fill for customer orders, the Customer Transportation Team in ensuring on time delivery of shipments, the Sales team to schedule delivery timing for written orders, and the Planning team to address product availability. The Customer Service Analyst participates in Customer Care Team as a core member in identifying promotional management, efficiency gains, and problem resolution.

Who You Are & What You’ll Do

You’re a dot connector: The Customer Service Analyst is responsible for the validation & execution of incoming customer orders. The Customer Service Analyst works closely with the Logistics Operations Team in optimizing case fill for customer orders, the Customer Transportation Team in ensuring on time delivery of shipments, the Sales team to schedule delivery timing for written orders, and the Planning team to address product availability. The Customer Service Analyst participates in Customer Care Team as a core member in identifying promotional management, efficiency gains, and problem resolution.

You love to win, and have fun doing it: You will link closely with Operations Manager, Customer Planning Forecast and Replenishment Analyst and Event Supply Planner in identifying gaps for seamless order execution and Customer Supply Chain Analyst for Terms of Sale compliance.

You’re a changemaker: You will perform ongoing review with Sales on upcoming promotions, critical stock issues, cut information on sales orders. You will run SAP reports to identify incomplete sales orders, required data maintenance, sales volume, on-time adherence. You will communicate with Supply Chain Planning, production facilities, and warehouses on orders outside normal policy to enable timely service to the customer.

You’re a paradox navigator: You will establish and maintain a positive relationship to collaborate on order management. Work with LOT/CTT/WHS/CD/Planning to identify possible improvements and drive towards flawless execution for order to cash cycle.

What You’ll Need To Succeed

Undergraduate degree required (Supply Chain Management, Logistics, or Business-related fields preferred).

0-2 years of Supply Chain experience preferred.

Technical understanding of SAP, AMPS, Merlin or other Supply Chain information systems a plus.

Intermediate Microsoft Excel skills required.

Excellent written and verbal communication skills.

What We Can Offer You

Culture for Growth | Top Notch Employee Health & Well Being Benefits | Every Voice Matters | Global Reach | Life at Unilever | Careers with Purpose | World Class Career Development Programs | Check Out Our Space | Focus On Sustainability

Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business.

Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities

Applicants and employees are protected from discrimination under Federal law. For more information, please see EEO is the Law

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.