About the Organization
Ubisoft is a leading developer and publisher of video games worldwide whose brand portfolio covers blockbusters such as Assassin’s Creed, Prince of Persia and Splinter Cell, as well as games for the whole family, from Imagine and Petz to Rayman Raving Rabbids. To continue building on its achievements for the future, Ubisoft is looking for new talent for its growing Indian studio in Pune!We favor diversity, creativity, drive and team spirit. If you’ve got the skills and the desire to succeed, we want you to be a part of this exciting period of growth.
Designation: Local IT Support Technician
This job position is to provide technical support to Ubisoft staff of Pune office on using their IT equipments. Be responsible for the evaluation, installation and maintenance of staff's computer hardware, software, networks and associated peripherals. Moreover, the DST also participates in IT projects to improve users' productivity.
1.Provide technical support on Desktop facilities
1.1Setup and support a variety of computer hardware, software, networks and associated peripherals, including hardware and software installation,maintenance, troubleshooting and upgrade.
1.2 Determine source and nature of computer malfunction using diagnostic and application software. Adjust, repair and resolve hardware and software problems, referring more complex networking problems to network administrators or supervisor.
1.3 Respond to requests for computer assistance from staffs experiencing problems with hardware, software, networking; respond to inquiries concerning systems operation and other computer related technologies; respond to priority incidents as needed
1.4 Answer user's query and service requests in the ticketing system
1.5 Document and assess problems, resolving them independently or routing them as needed
1.6 In coordination with network administrators, assist with network software deployment and problem troubleshooting
1.7 Provide follow up and progress updates to the users.
1.8 Provide introductory training and support on new hardware and software to
1.9 Utilize a good working knowledge of the operating systems and of on-line
applications to provide users with uninterrupted support whenever possible
1.10 Adhere to schedule for on-site desktop support
1.11 Occasionally provide work guidance or orientation for non-routine procedures/policies
1.12 Test and evaluate new client-side hardware/software
1.13 Participate in establishment of the benchmark manufacturing workstations
1.14 Recommend and perform upgrades on hardware and software systems to ensure longevity
1.15 Perform additional functions incidental to computer support activities
1.16 Keep an eye on new computer technology.
1.17 Assess functional need to determine specifications for purchases
1.18 Follow standards & procedures defined by the global IT group
1.19 Assist in IT asset management
2. Participates in Desktop projects/tasks
2.1 Assist with senior teammates in completion of projects.
2.2 Completes desktop related projects/tasks as assigned
Competency Profile (Competencies / Skills for the job)
The ideal candidate will be friendly, resourceful, reliable, independent and interested in helping people become more productive with their technology.
Bachelor's degree in computer science or a computer-related field
Good at English speaking and writing skill.
2 years of desktop supporting experience in a 100+ users environment
Familiar with Microsoft based products (Microsoft Certifications preferable)
Strong Knowledge of Operating System Windows 7/8, Macintosh and Linux will be advantage. Office Suite 2010/2013 and variety applications.
Broad functional knowledge of desktop computer hardware and networking principle and system administration
Versed in maintenance/diagnosis tools and skillful at troubleshooting
Knowledge of Scripts is an advantage (Batch files, VBScript)
Basic knowledge of Desktop management
Good Knowledge of networks, protocols and IT security.
Ability to resolve technical complex problems under critical situation
Ability to solve issues by choosing solutions from among several alternatives that are not necessarily governed by established procedures
Excellent interpersonal communication skills. Ability to maintain cooperative working relationships with those contacted in the course of work activities, being good team player.
Must be a self-starter that requires only limited supervision/guidance, able to work independently and autonomously
Strong Learning capability and commit to self-development
Core competency & Associated behaviors for the job
Always think and act with the customer in mind - Understand customer
All your information will be kept confidential according to EEO guidelines.