Customer Service Representative
Linden (Navajo County) Sales
Job description
LINDEN-NORTH STILES STREET(USA)
Job Description
· Play major role in Order-to-Cash process
· Create a positive service experience between Total and our customers
· Primary point of contact within the group for assigned accounts/region
· Manages customer relationships to provide support for all of our Lubricants business activities
· Offer exemplary service throughphone, email and other platforms
· Liaise between Total and Customers by supporting all inquiries and issues
Serving as the key contact for assigned regional accounts while elevating your product knowledge and understanding of the industry based on historical information.
· Data Entry (Sales & Purchase Orders, Invoices, RMA Requests, Credit & Debit Memos) within SAP and other internal applications
· Closely monitor & follow up on orders to ensure on-time schedule
· Update customer with status of orders and/or inquiries
· Assist with development, maintain and follow established procedures
· Serve as an advocate for both Customers and our own Sales group
· Complaint Management
· Apply good judgement on a case-by-case basis, expedite resolutions and follow up to ensure satisfaction
· Perform to maintain established group KPI and Metrics
Offer ID
32842BR
Country
USA
About us / company profile
TOTAL, the fourth largest oil and gas company in the world,is a major company committed to supplying affordable energy to a growing population, addressing climate change and meeting new customer expectations.
Total Specialties USA, Inc. , is a part of the Americas Division for the Marketing & Services Branch of the Total Group.
It's operates through a number of business lines representative of the Total Group. The business lines include: Additives , Aviation Fuels, Marine Fuels, Special Fluids and Lubricants .
Total Lubricants , a business unit of Total Specialties USA, Inc. , offers a comprehensive range of oils,greases and special products including: TOTAL QUARTZ Engine Oils , TOTAL RUBIA Heavy-Duty Engine Oils , TOTAL NEVASTANE Food Grade Lubricants , Total Industrial Lubricants and Kleenmold® Glass Lubricants .
The TOTAL brand has been established through its quality, commitment to personalized
service and excellence as the partner brand.
Candidate profile
· 3 to 5 years in Customer Services position
· SAP preferred / Microsoft Office knowledge / (Salsa)
· English fluent / Spanish a plus
· Time management
· Good Communication skills
· Team spirit
· Ability to maintain composure during stressful situations
Metier
Admin Sales Support/ Trading
Job Title
Customer Service Representative
Branch
Marketing & Services
Region, department, area
USA
Functional discipline
Sales
Experience level required
Minimum 3 years
Employment type
Regular position
Employer company
TOTAL SPECIALTIES USA INC
Workplace location (Precisions/Keywords)
New Jersey
Context and environment
· Workflow requirements consist of routine duties associated with daily processes and others, dictated by deadlines, and special project requests.
· Special requests are assigned and reprioritized as needed by the Customer Services Manager.