Coordinates activities of Customer Service. Engaged in handling service orders and telephone complaints of customers.
About us / company profile
Give your best to better energy and make the commitment with Total. With over 500-plus professions in 130 countries, we offer high safety and environmental standards, strong ethical values, an innovation culture and wide-ranging career development. Be part of the global team whose mission is already shared by 100,000 employees: to make energy better each and every day.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
Associate's degree (A. A.) or equivalent from two-year college or technical school; or 3 to six years related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Administration Sales Support/ Trading, Administrative Support
Customer Service Representative
Marketing & Services
Region, department, area
Sales, Secretarial/Administrative Support
Experience level required
3 - 6 years
Affiliate (if known)
TOTAL SPECIALTIES USA INC
5 North Stiles Street, Linden, NJ 07036
Workplace location 2
Context and environment
Answers questions about service to from Customers and Clients.
Placing Orders and Maintaining Sales Customers records and pricing records.
Keys information into computer to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints.
Determines work procedures, prepares work schedules, and expedites workflow.
Maintains harmony with clients and resolves grievances.
Customer relationship (prices, orders, inventory, credits, results…)
Liaison between Procurement and customers
Liaison between Purchasing and our own warehouses
Ensure and take care of daily orders utilizing SAP
Orders management: Ensure customer relationship and management of all orders from the customer document to the delivery with all the documents, suppliers, people involved.
In charge of inventory follow up: inform business unit Mgr’s and customers on a regular basis on the levels and forecast.
Participate in prices management: Implement price list in SAP per customer and take care of new customer creation, modifications, price increase.
Request quotes and participate on the supplier choice.
In charge of following the IBU business units quotes, invoices and deliveries.
Customer relationship: Development of customer relationship and technical background to be able to give customers the information needed.
With the guidance of the Customer Service Manager, recommends corrective services to adjust customer complaints.