Technical Support Engineer

Job description

IBM Security will be essential to clients in 2019 to optimize their security programs, stop advanced threats, protect critical assets, and to safeguard cloud and mobile.

As part of the Security portfolio, IBM MaaS360 is an exciting, fast growing product delivering the next generation of cloud-based Unified Endpoint Management (UEM) solutions, the hottest segment in technology today. MaaS360 combines device, app and content management with strong security to simplify how our customers go mobile. We help companies all over the globe optimize their mobile initiatives for secure, effortless employee collaboration and customer engagement.

We are currently seeking a Technical Support Engineer for our Cloud/Platform Development Team. In this role you will be responsible for the following:

⦁ Respond to incident escalations to development team
⦁ Monitor alert emails from production systems and respond to them
⦁ Troubleshoot and diagnose root cause of issues
⦁ Resolve issues and prevent repeat occurrences
⦁ Review log files and troubleshooting data
⦁ Communicate issues to the broader software development team and help with a 360-degree understanding of the problem from a user perspective.
⦁ Write tools/scripts for release engineering (Dev/Ops)
⦁ Work on design and development of items in focused areas where high volume of support incidents are reported.

As an IBM Technical Support Engineer, the candidate will use the latest tools and technologies available to deliver state-of-the-art software. They'll be responsible for ensuring that company software components are expertly designed, tested, debugged, verified and ready for integration into IBM's best-of-breed solutions that help organizations improve their business outcomes in the global marketplace.

MUST BE ABLE TO WORK ONSITE in Blue Bell, PA.
Auto req ID

194339BR
Required Education

Bachelor's Degree
Role ( Job Role )

Software Developer
State / Province

PENNSYLVANIA
Primary job category

Software Development & Support
Company

(0147) International Business Machines Corporation
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

Security
Preferred Education

Bachelor's Degree
City / Township / Village

BLUE BELL
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  2-4 years of experience in software technical support.
·  Must be able to code in at least one language. Preferably in Java or Python
·  Proven experience in databases: Oracle/SQL
·  Good skills on Linux/Unix-like operating systems.
·  Shell scripting with bash
·  Troubleshooting and problem-solving skills.

Country/Region

United States
Preferred Technical and Professional Experience

·  Experience in cloud technologies will be a plus.
·  Experience in J2EE, Spring, and Hibernate technologies will be a plus
·  Previous experience in L3 technical support will be a huge plus

Secondary Job Category

Other Software Development & Support
Eligibility Requirements

·  None

Position Type

Early Professional
Early Professional Track

Industry Early Professional
New Collar Role

No