Expires soon Thales

Service Desk Technician Level 2

  • Irvine (Orange County)
  • Bachelor's Degree
  • Administration

Job description

About Thales

In the U.S., we employ more than 3,000 people across more than 20 locations in 13 states. We are a leading technology provider serving five mission-critical markets: aerospace, defense, security, space and transportation. Globally, we employ more than 62,000 people in 56 countries allowing us to design and deploy equipment, systems and services to meet the demands of some of the most complex environments on the planet.

We are currently looking for a Service Desk Technician Level 2 to join the Thales USA team in Irvine, CA.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Troubleshoot basic and advanced software/hardware issues with internal and external customers via phone, email, chat, and remote control/assist software.

• Answer technical and how to use inquiries.

• Provide outstanding customer service.

• Document session notes and complaints in appropriate systems.

• Provide technical account management for customers resolving issues and escalating when appropriate.

• Provide fast response and maintain a high level of professionalism at all times.

• Provides reports to management.

• Mentor and support Tech Support team members.

• Manage escalations from Level 1 technicians.

• Build and maintain knowledge base and document procedures.

• Document and manage Product Development issues to resolution.

• Lead/assist with training and quality improvement programs.

• Assist with technical projects, such as conversions and renumberings.

• Assist with other duties or projects, as assigned.

Administrative (10%)

EDUCATION and/or EXPERIENCE

Bachelor's degree (B. S.) from four-year college or university; three to five years related experience and/or training; or equivalent combination of education and experience desired

SPECIAL SKILLS

•High level of integrity with strong work ethic

•PC hardware troubleshooting and repair skills required

•Knowledge of DNS, FTP, SMTP, TCP/IP, LDAP required

•Proficient with Windows XP,Win7 operating systems and Microsoft Office required

•Certifications in Windows system management is a plus

•Ability to react to high-priority requirements with little or no notice, providing clear documentation and follow-through

Are you ready to be part a part of something big? If your skills, experience and attitude are a match and you're looking for an exciting challenge, please apply now using the link below and we will be in touch.

Thales champions inclusion and we believe diversity strengthens the fabric of our culture.

We are an Equal Opportunity Employer/AA/Minorities/Females/Veterans/Disabled.

Make every future a success.
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