Helpdesk Maintenance Technician

Job description

Helpdesk Maintenance Technician


Dubai, United Arab Emirates


THALES GROUP AND THALES IN UNITED ARAB EMIRATES

Worldwide, our customers rely on our expertise and innovation of 61,000 people in 56 countries across five markets: Aerospace, Space, Transportation, Defence and Security.

We have been present in UAE for over 35 years and with over 300 employees to date and we are growing rapidly. Thales in the UAE is part of our Middle East business that has 1,800 people across Egypt, Iraq, Kuwait, KSA, Lebanon, Oman, Pakistan, Qatar and UAE. Together we delivered technology for the Dubai metro, the longest driverless metro network in the world and a fare collection system that processes up to 250,000 transactions per day. We make UAE a safer place by providing secure electronic payment solutions, cyber security systems and communications as well as security systems for Dubai International Airport and air traffic management and navigation systems for Abu Dhabi's airport.

TRANSPORTATION - Urban Rail Signalling

Thales people design solutions that support 85 million mainline and suburban passenger journeys, worldwide, every day. Our world leading Rail Signalling and Communication systems are used on metro lines across major cities, and 72,000 kms of route, 52,000 trains per day in 16 countries are controlled by our Traffic Management Systems. Together We, deployed the first-ever nationwide ticketing system which processes over 50 million ticketing transactions in 100 cities daily.

That is why we rely on our people to help us master the most complex environments for our customers, and careers start here.

WE ARE CURRENTLY LOOKING FOR A HELPDESK MAINTENANCE TECHNICIAN TO JOIN THE THALES TRANSPORTATION TEAM IN DUBAI, UNITED ARAB EMIRATES.

The Helpdesk Maintenance Technician will be mainly responsiongle for the EC3 Help Desk operations and will support the maintenance tasks using the helpdesk system.

Key Responsibilities:


General

· Ensure SLAs are achieved
· Ensure customer satisfaction
· Ensure adherence to the company's process in line with best practice.

Technical Tasks


· Attend calls at (24x7)help desk* and make initial investigation of the problem
· Log user complaints/ issues in help desk system in order to generate a ticket
· Track RMA and warranty procedures
· Follow up on tickets once they are issued until the closure of the ticket
· Keep Helpdesk system updated and maintain data integrity
· Generate, maintain and track help desk reports
The helpdesk is a 24x7 operation, which may require working in rotating shifts.

Skills and Experience:

· A Bachelor's degree from an accredited university or college in Engineering, Business or equivalent experience

Skills:

· Proficiency with computer applications MS Office, MS Project
· Previous experience in using a help desk system
· Ability to work under pressure
· A team player getting along well with people of different nationalities and backgrounds

Experience:

· Previous professional experience within IT Helpdesk operations is essential.

Your contributions to Thales cutting-edge products make possible the continued delivery of excellence and hundreds of millions of satisfied passengers globally. If your skills, experience and attitude match the above and you are looking for exciting challenges, please apply now using the link below and we will be in touch. At Thales in the United Arab Emirates, we provide careers - not jobs.

Visit https://www.thalesgroup.com/careers to find our full list of open positions.