Service Delivery Manager

Job description

Business Title:

Service Delivery Manager

Requisition Number:

39031 - 64

Function:

Advisory

Area of Interest:

State:

NY

City:

New York

Description:

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Service Delivery Manager to join ourKPMG Spectrum practice.

Responsibilities:

·  Lead an on shore and off shore team in the delivery of a KPMG Spectrum Software as a Service (SaaS) product to our external clients
·  Manage the client relationship though onboarding, initiation, and ongoing operational support
·  Lead application support and maintenance including product patches, migration, and release rollouts
·  Interface and vendor manage external and internal KPMG groups; including but not limited to: Service / Help Desk, Database Admins, and Cloud Ops
·  Drive efficiency and cost savings by continuously improving business process and task automation
·  Define and report Key Performance Indicators (KPI) and Service Level Agreements (SLAs) to monitor process health and client facing service metrics

Qualifications:

·  A minimum of seven years of progressive experience in client facing information systems/technology and two years in Cloud services
·  A minimum of two years of IT Service Management, systems management, and/or project management are recommended
·  Bachelor's degree in an appropriate field from an accredited college/university, MBA or an advanced degree is preferred
·  A client advocate and influential communicator through multiple channels
·  Proactively drives change, flexible, with meticulous attention to detail
·  Education or equivalent experience in ITIL and/or COBIT preferred for this position

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. Theattached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

GL:

4

GF:

15313