Field Service Engineer

Job description

3149377
Additional Cities

Gloucester
Career Level

Experienced
Relocation Assistance

No
Business

GE Aviation
Business Segment

Aviation Business & General Aviation & Integrated Systems
Function

Services
Country/Territory

United Kingdom
Postal Code

GL2 9QL
Role Summary/Purpose

In the role you will be responsible for providing customer maintenance support solutions on multiple Dowty Propeller system platforms at various domestic and international locations . Maintenance activities will include On-Wing and intermediate level repairs, customer training and Customer liaison.

Deployment destinations will include domestic and international civil and military facilities.
Essential Responsibilities

All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering.

All on site life extensions, repairs and inspection-related service activities able to be performed at customer site. Includes onsite machining, NDT, blading, winding, critical welding, generator diagnostics. Major contribution to the development of an operational year plan for own department activities of the team. Suggests improvements in products, processes and procedures. Works together with people from the business unit. Contacts are under guidance and/or geared towards specifying activities, planning of activities and giving explanations on technical issues. Targeted clients. Works on the basis of predefined contracts and frameworks.

·  The Field Service Representative will provide direction and assistance to work group in order to meet assigned objectives. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning.

·  Provide On-Site propeller maintenance inclusive of: Repairs, modification and preventative maintenance. Work scope includes both On-Wing and Off Wing repairs.

·  Perform (OJT) On Job Training with technical instructions.

·  Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, and installation of GE products

·  Provide on-site interpretation of data and technical instruction

·  Provide Project Engineering, Program Management and Field Service management with complete and prompt information regarding status of programs, customer problems, failures, trends, and climate

·  Provide technical assistance through on-site guidance and (OJT) training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment, including; the use and proper interpretation of data and technical instructions

·  Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports

·  Be responsible for reports, including; obtaining, interpreting, and communicating significant market intelligence and sales opportunities for both assigned programs and support

·  Assist customer in scheduling maintenance and workload

·  Assist in ensuring parts meet established schedules

·  Review reported malfunctions and identify / analyse any undesirable trends

·  Make recommendations on findings

·  Review effectiveness of maintenance actions in order to identify training needs

·  Anticipate requirements beyond those that immediately affect the program and assist in implementing actions to satisfy those requirements

·  Perform intermediate and depot level maintenance

·  Provide on-call and extended shift field service support

·  Conduct hands-on-training for Government personnel in aircraft operation, maintenance, and safety proficiency

·  Perform Certification release for equipment maintained.

·  Deployment destinations will include domestic and international civil and military facilities. The role, is fully Global and potentially includes all countries which are considered accessible by GE security office.
Qualifications/Requirements

·  Bachelor’s Degree in Engineering from an accredited university or college or Engineering Apprenticeship or equivalent knowledge & experience.

·  Proven experience in Services

·  Proven experience in a field service or maintenance position

·  Strong oral and written communication skills

·  Strong interpersonal and leadership skills

·  Proven analytical and quality improvement ability

·  Ability to interface at all levels of the organization, both internally and externally

·  Experience using Microsoft Office

·  Strong attention to detail

·  Self-starter comfortable working as a remote team member

·  Composite repair experience

·  Capable of managing multiple and varied tasks

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EU/EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post, as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. For further information please visit the UK Border Agency website  http://www.ukba.homeoffice.gov.uk/visas-immigration/working

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance
https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61212/hmg-personnel-security-controls.pdf
Desired Characteristics

·  Strong oral and written communication skills

·  Strong interpersonal and leadership skills

·  Ability to work independently

·  Strong problem solving skills
About Us

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Primary Country

United Kingdom
Primary State/Province

England
Primary City

Gloucester