Parts Advisor - Oceanside

Job description

Description

The Role

Tesla is looking for an experienced Parts Advisor to work on one of the most progressive vehicle brands in the world. This position requires a significant amount of customer interaction, so the ideal candidate will not only possess the customer service acumen, but also the ability to provide a basic level of technical support service. The role will require travel as needed and directed by management. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

Responsibilities

·  Answer phone calls, emails and drive-ins to address any customer concern with the highest level of response and attention.
·  Return missed phone calls and emails promptly – 5 minutes or less.
·  Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service.
·  Accurately record parts transactions and data into Dealer Management System – attention to detail critical.
·  Conduct Transactions w/ systems; walk customer through order and provide summary.
·  Escalate any issues that need to be addressed to correct any inbound packaging issues from our internal and external suppliers.
·  Maintain records of time, expenses and materials.
·  Communicate estimated parts ship and arrival time, including regular updates.
·  Follow up with customer on parts order and ensure complete satisfaction with the order.
·  Perform other related duties as assigned.
·  Help maintain cleanliness of service center.
·  Effectively handle multiple priorities, organize workload, and meet deadlines.
·  Pick up and deliver parts using full size van and 20ft trailer.

Desired profile

Requirements

·  Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles.
·  Understanding of basic automotive techniques related to repair and servicing of automobiles.
·  Experience in automotive equipment and servicing methods.
·  Dealer Business Process and Best Practice.
·  DMS Systems, SAP, MS Office Suite.
·  1-3 yrs experience in the automotive industry, 2-5 years material service and distribution experience.
·  Excellent oral and written communication skills as well as the ability to follow instructions required.
·  Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public.
·  Maintain and perform top level professional integrity and appearance as a parts advisor.
·  ASE Certification a plus.
·  Degree or Certificate from a University program in Automotive Technology a plus.
·  Dealer automotive service experience a plus.

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