Customer Insights Analyst Internship

Job description

Description

The Internship Assignment

The Customer Insights department is responsible for improving the support and products offered to Tesla’s existing owners and future consumers. The team collaborates with Sales, Service and Quality Leadership along with Executive Staff.The overall responsibility is to analyze survey responses to report on Customer Satisfaction, and Product Quality. We are looking for an intern, who will help uncover reasons why prospects do not move forward with their orders, provide insights into how we can improve gross margins and reach Tesla’s sales quarterly goals. Additionally, the intern contributes to new ideas and improve existing process based on survey feedback to enhance Tesla’s Purchase Process, Installation, Delivery and TotalOwnership Experience.

Tasks and Learning Goals

·Evaluate the needs of potential and existing customers and work in a creative, pro-active manner to improve their experience;

·Provide in-depth market and regional survey summaries, inclusive of narratives that includes trend analysis and improvement suggestions;

·Work closely with global counterparts to gather insights into Tesla’s potential and existing customer base. Bring focus to our store and service experience by providing a global view of customer feedback;

·Identify and escalate vehicle and organization trends posted on social media;

·Translation of customer feedback from native to English;

·Ability to proactively seek out projects while completing daily tasks accurately.

Desired profile

Requirements

·Enrolled as a Bachelor or AD (Associate Degree) student in Business or Information Science;

·Core value includes a desire to exceed customer expectations;

·Competency in Excel is a must;

·Ability to prioritize effectively and handle shifting priorities;

·Feels challenged by and comfortable in a fast changing and demanding environment;

·A self-starter who possess drive, enthusiasm and a genuine interest and curiosity in the business;

·Excellent written and oral communications skills in English and at least one of the following languages: German, Norwegian, Swedish, Italian, French, Finnish, Spanish, or Portuguese.

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