Offers “Amazon”

Expires soon Amazon

Quality Analyst

  • Beijing, 中华人民共和国
  • Bachelor's Degree
  • Design / Civil engineering / Industrial engineering

Job description

DESCRIPTION

Amazon.com operates in a virtual, global e-Commerce environment without boundaries, and operates a diverse set of businesses in seven countries, including Retail, third party marketplaces, e-Commerce platforms, web services for developers.

The RBS group is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team's primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.
Process quality is a set of process and Audit mechanism to improve the process capability of catalog creation and updating process. The main focus is to eliminate the source of a defect and establish the control mechanism for the influencing factors of defects

Amazon's Retail Business Services (RBS) team is looking for a dynamic and talented Quality analyst for Quality Assurance. If you are a talented, detail-oriented, and enthusiastic Quality Assurance personnel who is passionate about quality and delivering the best customer service, then we want to hear from you!

Core Responsibilities

· Measure catalog quality from process aspects and trigger the defects patterns for Systemic fix
· Performs quantitative analysis of key process indicators to identify opportunities for process improvement
· Monitoring & Coordinating E2E Catalog Quality improvements
· Conducting Weekly meeting with process owners to drive the Quality improvement actions
· Managing CAPA for the quality Issues
· Root cause analysis and contribute to write correction of error ( COE)
· Proactively identify the defects in the process and suggest solutions to prevent the defects
· Experienced in training and mentoring the process associates

Desired profile

BASIC QUALIFICATIONS

Basic Qualifications
§ Bachelor's degree or at least 3 years combination of education and work experience.
§ 2+ years of successful audit experience in manufacturing/service/product quality.
§ Exceptional interpersonal skills, ability to build relationships and influence others without authority.
§ Strong written and verbal communication skills, with an ability to communicate effectively at all levels of an organization.
§ Strong organizational and project management skills, including prioritizing, scheduling, and time management.
§ Proactive attitude, detail-oriented, and a team player.
§ Proficient in Excel
**Qualifications Specific to CN Node
Basic:
§ English & Japanese Language proficient

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