Coordinator (FCS)

Job description

🔍Oklahoma City, United States

📁
   Customer Services

📅 1138Total Views

📅 180003VBRequisition #

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RESPONSIBILITIES:

The Coordinator is responsible for taking calls from the customer, asking qualifying questions to determine the scope and requirements and utilizing a competency matrix and call list. The Coordinator is responsible for dispatching the correct technicians and submitting requests to the shop for the necessary equipment. The Coordinator will maintain the on call list as well as provide utilization reports to management. The Coordinator will also verify staged equipment and understand the capacity of the business. The Coordinator is expected to participate in 24 hour call to answer customer requests as needed. The Coordinator is responsible for creating the job packet for the technicians assigned to the job and briefs the assigned technicians on the scope of the job and requirements. The Coordinator also ensures that technicians have the necessary training, qualifications, tools and equipment to successfully execute the job. Additional duties include preventative maintenance on equipment and tooling, collection of data related to service execution and compilation of reports for management and customers. In addition to their primary duties, they are responsible for performing Service Technician assessments in the field and perform service jobs when required due to excess workload. Successful Coordinators are a key member of the service leadership team; serving as coach, mentor and subject matter expert on FMC Technologies' product lines.

MAIN TASKS:

SIS FCS:

·  Plans customer equipment inspections and ensures the proper tools, spares, backup equipment, and personnel are available when needed. Ensure the FCS equipment is calibrated. Communicates regularly with the customer concerning scheduling, delivery, capacity, inspection results, compliance, quotations, inventory availability, customer expectations and other service issues/concerns.
·  Working within Inteserv Database, SAP, Email, documentation.
·  Supports the safety and quality culture at the base by adherence to established safety procedures and expectations of compliance
·  May be occasionally required to perform service jobs to cover excess workload
·  Proactively support compliance with local, state and federal standards including hazardous waste disposal and air quality standards. Identify and recommend the upgrade of service tolls, equipment and fleet vehicles to ensure their safety, fitness for purpose and serviceability. Provide daily inspection of shop tooling and equipment. Maintain a clean and orderly work environment.
·  Provides and coordinate technician training to ensure staff is trained per FCS and customer requirements.

REQUIREMENTS:

·  High school diploma or GED
·  1-3 years work-related experience and 1-3 years Supervisory experience
·  Valid driver's license and must maintain satisfactory MVR in accordance with the FMCSR's and Company Fleet Policy
·  Demonstrated ability to read, write and speak English

·PC Skills with functional knowledge of MS Office products.

·Strong organizational skills with attention to detail.

·Strong problem solving skills with the ability to develop creative solutions to optimize limited resources.

·Must be able to facilitate a team environment with mutual goals and objectives.

·Strong written and oral communication skills.

·  Ability to interface with outside customers in a professional manner

·Mechanical Principles and Hydraulic understanding

Preferred:

·Vocational or technical training

·Associate's degree, vocational or technical school degree

·Bachelor's degree

WORK ENVIRONMENT: Outdoor weather conditions including cold, hot, wet, and humid conditions. Requires working near moving mechanical parts. Occasional exposure to fumes, airborne particles, toxic/caustic chemicals. Minimal risk of electric shock. Moderate to very loud noise levels. May require working with explosives (Wireline positions only). Appropriate PPE is provided and required.

PHYSICAL DEMANDS: Standing; Walking; Ability to talk and hear; Use of arms and hands to reach, manipulate with fingers, handle, feel and/or lift no more than 50lbs; Ability to climb, balance, stoop, crouch, crawl; Ability to see close distance, long distance, identify and distinguish colors, observe and area that can be seen up and down or left and right while eyes are fixed on a given point (peripheral), judge distances and spatial relationships, three-dimensional vision (depth perceptions), ability to adjust and focus. Appropriate PPE is provided and required.