Junior Helpdesk Analyst ( working time 17:00 – 2:00 )

Job description

· Provides first level support to Solvay end users on a variety of IT and Business issues
· Responds to telephone calls, email and self-service requests for technical support in a professional and courteous manner and in accordance with established Help Desk quality guidelines
· Identifies, documents, researches, troubleshoots and escalates issues to ensure timely resolution
· Follows documented Help Desk procedures
· Provide rotating weekend and night shift support coverage according to the schedule

Desired profile

·  Preferable Technical education in IT or related field
·  Previous experience in a Call Center / Help Desk environment would be considered as advantage
·  Intermediate knowledge and practical experience in MS Windows XP, Windows 7 and Office 2010/2013
·  Intermediate knowledge of networking and printer diagnostics
·  Strong Team and Customer Service Focus
·  Fluent English proficiency, knowledge of German or Spanish language will be considered an advantage




Our offer:

·  A market competitive remuneration package and excellent benefits
·  Appreciation and Recognition programs
·  Opportunities to develop your career in an international environment
·  Professional training and inspiring opportunities to learn from the experts