Customer Service Officer

Job description

Solvay is a science company whose technologies bring benefits to many aspects of daily life. With more than 24,100 employees in 64 countries, Solvay bonds people, ideas and elements to reinvent progress. The Group seeks to create sustainable shared value for all, notably through its Solvay One Planet plan crafted around three pillars: protecting the climate, preserving resources and fostering better life. The Group’s innovative solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices, health care applications, water and air purification systems. Founded in 1863, Solvay today ranks among the world’s top three companies for the vast majority of its activities and delivered net sales of €10.2 billion in 2019. Solvay is listed on Euronext Brussels (SOLB) and Paris and in the United States, where its shares (SOLVY) are traded through a Level I ADR program. Novecare develops and produces formulations that alter the properties of liquids. It offers solutions to the oil and gas industry using an extensive range of surface chemistries combined with applications expertise. Novecare also provide specialty solutions for certain industrial applications, agricultural, and coatings markets.

Job Overview and Responsibilities:

1. The order confirmed with the customer is entered within 2 days, and the order is correctly entered in SAP, including the delivered customer name, product, quantity, unit price, arrival time, ATP time, timely and correct

2. Prepare delivery and shipmt documents correctly

3. Conclusion and filing of contracts

4. Help other CSR contract orders progress, such as stamp

5. SAP system operation

6. Correct post VAT invoice
7.    Comply with other work arrangements of the department and abide by company rules and regulations

Education and Experience:

1. College degree or above
2. System operation experience is preferred

Skills:

1. Good computer skills, familiar with EXCEL,WORD and other office software

2. Have certain English listening and speaking ability

3. Unite colleagues and make progress together
4. Have good communication skills and timely feedback on problem

Additional Information

Contract duration: 8 months