CUSTOMER CARE REPRESENTATIVE

Job description

Solvay Bulgaria JSCo, a part of the international Group Solvay, is looking to appoint for the office in Devnya

CUSTOMER CARE REPRESENTATIVE

JOB DESCRIPTION:

The customer care representative will work in close relation with the sales and marketing department and will be part of the logistics department. He/she will be responsible to manage the administrative sales order processing and delivery process for a portfolio of customers within a specific region that covers the Balkans, Central Europe and the Middle East.

He/ she will cover following key responsibilities:

• Registering orders of an international portfolio of customers and processing them in an ERP tool (SAP)

• Checking product availability and customer credit level

• Coordinate delivery schedules and product pick-up with the production plants or local warehouses

• Coordinate with transport companies (road, rail, sea) and final customers the delivery

• Generating the customer invoicing process

• Coordinate with credit department

• Collect sales forecasts, prepare a planning and make inventory checks

• Registering of claims and initiating the claims handling process

• Striving for continuous improvement of the process

PROFILE:

• Higher degree in Logistics, Transport, Sales, Marketing, International Business or equivalent by experience

• Supply chain experience on a similar position in an industrial company would be an advantage

• Strong communication skills with external companies and with internal clients

• Excellent customer care skills and attitude

• Strong team player

• Flexibility

• Willingness to work in an industrial environment

• Fluency in English language, written and spoken; knowledge of a second language (German, Hungarian or Romanian) will be a plus

• Advanced computer literacy (MS Office). SAP environment knowledge would be an asset

• Ability to work in an international and virtual environment, and under time pressure

Please send your current cover letter and CV in English not later than 15.08.2017 to

All documents will be treated in strict confidentiality and in accordance with the Law for protection of the personal data.

Only short listed candidates will be contacted and invited for an interview.