Cash Collections - 12 Months Internship (Italian Speaker)

Job description

Solvay is a multi-specialty chemical company committed to developing chemistry that addresses key societal challenges. We innovate and partner with customers in diverse global end markets. Solvay Business Services (SBS) is the global organization supporting internal and external growth by integrating the major End-to-End administrative processes as well as the Information Services of the Solvay Group, through three strategic objectives: Strategic agility & Customer centricity - Service excellence - Talents & innovation.

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Job Overview and Responsibilities:

Are you ready to embrace a new challenge as a Cash Collector? The Cash Collection team is part of the Customer Credit & Trade Process and is responsible for improving the payment behavior of the Solvay customers and to contribute to the free cash-flow target of the Group.

In this internship you will be responsible for:

-Learn how to manage a portfolio of customers geographically located in Italian-speaking countries;
-Develop & Analyse the customers’ accounts and identifying the payment behavior of the customers;
-Develop the contact with customer by phone and e-mail to reduce the payment cycle and to ensure customers respect the payment terms agreed;
-Learn how to identify the reasons blocking the payment and ensuring their resolution to enable the prompt payment;
-Answer customer questions, provide invoice copies and other documentation to facilitate customer payment;
-Be trained on how to prepare reports to the different Businesses to communicate on overdue status and actions launched (be the preferred contact for every Solvay Business company);
-Have the opportunity to collaborate with different stakeholders (Accounts Receivable, Credit Management , Sales and Customer Service teams) to solve any issues and improve the process performance;

We are open to new ideas! You can also develop and implement initiatives to improve the process efficiency.

Education and Experience:

·  University degree (Finance is a plus but other backgrounds are also considered)
·  No previous experience needed
·  Eager to learn

Skills:

·  Fluent in English and Italian
·  Autonomous, ready to take initiative and results oriented
·  Good telephone communication skills with developed negotiation techniques
·  Ability to follow-up and follow through with multiple tasks
·  Proficient in Excel
·  Other experience with IT tools will be a plus

Additional Information
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