Operational Assistant M/H

Job description

- Arrear management:
* Collect requests of arrear management
* Review possible actions based on past experience and available database of arrear cases resolved in the past by the team
* Contact the relevant team to verify if the client in arrear is known and in this case obtain the requested information from them; if not known in the department, verify the same with other department as the loan might be dealt with by such team
* If relevant information is collected through available database or contacts
* If relevant search is not successful, proceed with further analysis contacting relevant "informed parties" and review the available web information on the former client to collect the relevant information;
* Deliver the information found to the relevant party

-Administrative Support:
* Be in charge of different administrative duties (monitoring of deadlines, organisation of meetings and update of data)
* Prepare briefing papers for meetings
* Finalise, distribute and file documents and reports prepared
* Handle telephone contacts

-Optimisation of operating tools and working methods:
* Keep statistics and work plan up-to-date; monitor that procedures are followed; input data in the databases in view of the preparation of reports and statistics

- Teamwork:
* Cooperate with the other Assistants and members of the Department; contribute to a good working atmosphere within the Unit and the Department in order to facilitate the timely implementation of tasks, smooth flow of information and achievement of objectives.

Desired profile

- You hold a Bachelor degree
- You have a first experience as an accouting/reporting assistant (ideally with some exposure to arrear management)
- You are fluent in English and French. Any other language will be an advantage;
- You master Excel (pivot tables)
- You are patient
- You are organised}

About Sofitex

SOFITEX has an international dimension and more than 25 years experience in H.R. It has built long-term relationships based on trust with clients located in France, Switzerland, Germany and Luxembourg.

SOFITEX is driven by passionate collaborators who manage to combine knowledge and know-how with generosity, humanism, rigor and imagination to achieve excellence.

They act as real entrepreneurs with involvement and availability.

All of SOFITEX's dynamics and success are based on commitments linked to both clients' and temporary workers' satisfaction.