TRAINEE: E-Client Services

Job description

Responsibilities

Main Responsibilities:

·  Onboard clients on vendor platforms (Fxall, Bloomberg, 360T, EBSDirect, etc.) and monitor requests – products covered: OTC Fixed income and Currencies
·  Onboard clients on our in-house platform for Back office services
·  Act as control for new client onboardings – ensure all approvals are in place (Trading, Regulatory, KYC, Limits) and clients are eligible to access our e-pricing offer
·  Act a primary point of contact for e-trading queries for internal users and for external SG clients
·  Maintain existing client base and update trading setups when necessary
·  Administrate credit limits
·  Work closely with Front Office in improving security, efficiency and clients' satisfaction in our internal processes
·  Support the rollout of SG's Single Dealer Platform and services in Asia
·  Troubleshoot client queries on their FX, Fixed Income, Rates, and Commodity deal processing on electronic trading platforms
·  Liaise with vendors on issues/queries related to their platforms
·  Escalate issues to our internal Technology team with proper feedback and ensure follow up of the outages
·  Communicate internally on various topics with Sales, Trading teams, KYC, COO, Risk, Technology, Middle/Back Office
·  Work closely with other regions to coordinate global initiatives or implement new global guidelines
·  Ensure the follow the sun model is well followed – global hotline and global mailboxes
·  Monitor price distribution, incidents and trading limits
·  Assist and participate in new initiatives related to the development of the electronic offer

Profile Required

Your Profile:

·  Hold a relevant Bachelor's or Master's degree in Finance or similar
·  Attention to details and multi-task skill - being able to handle and prioritize between different topics is crucial
·  High level of energy and reactivity required for handling day to day issues efficiently
·  Comfortable in working in a fast-paced environment and able to react quick to incidents and urgent queries
·  Ability to work under pressure - working in a dealing room environment
·  Excellent communication skills – working on daily basis with front office staff and external SG clients; able to confidently communicate with them
·  Excellent interpersonal skills, sense of service, and flexibility are essential requirements
·  Effective, team spirit and eagerness to learn
·  Knowledge of Electronic platforms and financial products is a plus
·  Previous experience working in an Investment Bank is a plus
·  Fluent English is mandatory, fluent Chinese and/or French is a plus
This is a fixed term 12-month Trainee contract with Societe Generale. You will form part of the team on a full-time basis. In order to apply for the Trainee position please ensure you have completed your qualification and will be available to work full time for the duration of the Trainee contract.

Business Insight

Societe Generale is one of the leading financial services groups in Europe. Based on a universal banking model, the Group combines financial strength with a strategy of sustainable growth, putting its resources to work to finance the economy and its clients' projects.

With our regional headquarters in Hong Kong – a core hub of the worldwide Societe Generale Group – we employ over 10,000 employees in the region. Our expertise here ranges from corporate and investment banking to asset management, securities services, global transaction banking and specialised financial services.

SG offers different products (FX Spot & Derivatives, Fixed Income and Structured Products) to our clients for electronic execution and through various platforms. We work with vendors, recognized for their multi-bank systems and client footprints. We also promote and support its Single Dealer Platform. E-client services team is responsible for onboarding clients in Asia Pacific region on our electronic offer and making sure that the client experience is smooth and efficient. The team also acts as first point of contact for clients using our electronic execution capabilities and is responsible for troubleshooting and coordinating for issues resolution within our organization. This responsibility also extends to providing accurate feedback and visibility to our clients and front office. In addition, the E-client services team works closely with the Sales and Traders in order to assist them in developing our electronic client footprint in the APAC region. Our focus and commitment to our clients are key to our success.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents , regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Job code: 20000HPV
Business unit: SG Securities (HK) Limited
Starting date: 01/09/2020
Date of publication: 05/08/2020