Support Analyst

Job description

Responsibilities

1.Candidate must be of experience bracket of 3-7 years

2.Good working knowledge in production support environment:

a) Should have working knowledge with ticketing in IMPULSE,

b) clarity of understanding the priority and urgency of the ticket

c) should have the attitude to comply with the defined SLA and focus on turn around as per priority and urgency of the tickets

3.Good domain knowledge on trade finance:

a) Through understanding of the Trade finance product life cycle such as Letter of Credit , Documentary collections , Guarantees, Factoring etc

b) good understanding related to all steps associated with the above products ,respective swift message , parties involved throughout the life cycle

c) understand types of charges, interests etc collected for different products ,based on different conditions on whom the charges are applied etc

d) understand different types of LC's like transferrable LC, UPAS LC etc , avalisation , different types of Guarantees like performance, bidond etc and their

behavior

4)Good communication and thorough understanding of how the communication process takes place during incident management

5)Good understanding of how to work in Kanban model

6)Should be able to shape up very fast in the new working environment and start performing in the production environment

7)Working knowledge in any of the existing trade modules in products like Temenos , T360,IMEX , Flexcube ,Financle etc

8)Good domain knowledge on the WholesaleTransaction banking perimeter

9)Should be able to identify the root cause of the issue in production and able to provide a permanent solution and work with the team lead to ensure that permanent resolution are applied in order to reduce the volume of the tickets

10)Must possess team working behavior and not working in Silos

11)Must have attitude of problem solving by identifying the approach to solve issues based on demand of the situation

Profile Required

1.Candidate must be of experience bracket of 3-7 years

2.Good working knowledge in production support environment:

a) Should have working knowledge with ticketing in IMPULSE,

b) clarity of understanding the priority and urgency of the ticket

c) should have the attitude to comply with the defined SLA and focus on turn around as per priority and urgency of the tickets

3.Good domain knowledge on trade finance:

a) Through understanding of the Trade finance product life cycle such as Letter of Credit , Documentary collections , Guarantees, Factoring etc

b) good understanding related to all steps associated with the above products ,respective swift message , parties involved throughout the life cycle

c) understand types of charges, interests etc collected for different products ,based on different conditions on whom the charges are applied etc

d) understand different types of LC's like transferrable LC, UPAS LC etc , avalisation , different types of Guarantees like performance, bidond etc and their

behavior

4)Good communication and thorough understanding of how the communication process takes place during incident management

5)Good understanding of how to work in Kanban model

6)Should be able to shape up very fast in the new working environment and start performing in the production environment

7)Working knowledge in any of the existing trade modules in products like Temenos , T360,IMEX , Flexcube ,Financle etc

8)Good domain knowledge on the WholesaleTransaction banking perimeter

9)Should be able to identify the root cause of the issue in production and able to provide a permanent solution and work with the team lead to ensure that permanent resolution are applied in order to reduce the volume of the tickets

10)Must possess team working behavior and not working in Silos

11)Must have attitude of problem solving by identifying the approach to solve issues based on demand of the situation

Business Insight

Societe Generale Global Solution Centre (SG GSC), a 100% owned subsidiary of European banking major Societe Generale (SG), Our role and purpose is to enable the strategic vision of Societe Generale Group. We are doing this by pioneering cutting edge innovation from Design Thinking to Smart Automation & Artificial Intelligence, and applying it to banking.

SG Global Solution Centre provides services in the areas of Application Development and Maintenance, Infrastructure Management, Business Process Management, and Knowledge Process Management, to Societe Generale's business lines around the world.

“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Job code: 19000TXF
Business unit: SG Global Solution Centre
Starting date: Immediate
Date of publication: 29/11/2019