Offers “Société Générale”

days ago Société Générale

RRD - CBD - Process Controller

  • Internship
  • Bengaluru (Bangalore Urban)
  • Project / Product management

Job description



Responsibilities

- Ensure delivery excellence (Productivity : 99%, Quality : 99% & TAT : No misses)
- Ensure all the emails/calls are responded with accurate details within TAT by self and Team.
-Receipt , Analyse and Respond to the assigned & adhoc tasks on time (Projects /Flow)and ensure first time right actions
-Negotiate /Convince stake holders in case of need for more time and communicate accordingly to relevant stakeholders
-Analyse conceptually the request and assess the impact taking in to account respective activity ,CBD process and Client life cycle to the maximum extent and collaborate internally /onshore incase to meet the deliverables
- Active participation in BCP testing/UAT as per organization requirement, take complete ownership to ensure system issues are sorted within 2 weeks incase of monthly BCP failure
- Display Flexibility for skeletal staffing, extended support & BCP testing as per business requirements
- Lead remediation instances/projects as functional expertise and provide process solutions
-Elaborate and ensure Business standardised communication content and vocabulary (provide clear , concise , logical and valid proposal/thoughts as solutioning to Requestors as required)
-Conduct self check (apply pre-defined controls/logical thoughts) and incase of clarification /opinion consult product controllers . Bench Mark to acheive at 99%
-Productivity to be maintained at 99% (of which 3% devoted to cross training on the process; 2 % reading /learning Industry topics like WEBINAR, SG News , SG Insite , CLD Process sessions)
-Sensitive and adaptable to Business requirements in terms of Time Zone Coverage
-Recognise sensitivity of mail and ensure to alert Managers in case of escalation /higher management looped in the mail . Further ensure to distribute process changes /change management / Business related information impacting process as part of Knowledge sharing initiative

Profile Required

-Incase of dependency in process escalate delay in response from dependent teams to Managers
-Identify /Contribute on Process Improvements / Process Optimisation / Process Transformation by Sit ins with other Product Controllers , Managers and Team members (contribute 5 min 10 max proposals)
-Co lead /Contribute to 2 Internal Effective projects and act as Client Experts for all EMEA, NCR/BDR-X Ref & AMER
- Manage first level escalations and lead in absence of Managers on key topics
- GPS Files to be kept ready on-time with 100% accuracy basis the requirements.
- Lead Team & other process/project meetings & challenge the stake holder views when required for betterment of the process
- Ensure on having appropriate back-ups for all the process activities and contribute build team's flexibility.
- Ensure on floor management/support in the absence of Managers

Why Join Us

“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.

Business Insight

Societe Generale Global Solution Centre (SG GSC), a 100% owned subsidiary of European banking major Societe Generale (SG), Our role and purpose is to enable the strategic vision of Societe Generale Group. We are doing this by pioneering cutting edge innovation from Design Thinking to Smart Automation & Artificial Intelligence, and applying it to banking.

SG Global Solution Centre provides services in the areas of Application Development and Maintenance, Infrastructure Management, Business Process Management, and Knowledge Process Management, to Societe Generale's business lines around the world.

“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents , regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Job code: 20000IT7
Business unit: SG Global Solution Centre
Starting date: Immediate
Date of publication: 15/10/2020