IT SERVICE MANAGEMENT ANALYST M/F - VIE MONTREAL

Description de l'offre

Environment
The Information Technology Department (“ITEC”) has worldwide responsibility for supplying Global Banking and Investor Solutions (“GBIS”) various divisions with all the IT resources necessary for them to function under competitive conditions in terms of technological standards, service quality and cost. ITEC is composed of talented professionals who every day translates ideas into action by combining the strength of our expertise in IT with a deep understanding of investment banking. Our teams are ensuring that we deliver the service our businesses need to compete and serve Société Générale's clients. Our objective is to deliver great production services in a well-controlled, high quality and cost-effective way, and to deliver competitive application systems that allow GBIS to grow its business in existing and new markets, launch new products and take advantage of new opportunities when they arise. ITEC is responsible for facilitating entry to new markets, compliance with regulatory needs, growth in business volumes, and operational efficiency improvements in our overall front to back processing environment
Mission
Summary of the key purposes of the role
The successful candidate will join the Central Production department as an analyst supporting the execution and improvement of ITIL-based Service Management processes (including but not limited to Release, Problem, Incident and Configuration Management), providing progress reports and assisting the deployment of IT Service Management tools.
Summary of responsibilities
Supporting the execution and improvement of ITIL-based Service Management processes (including but not limited to Release, Problem, Incident and Configuration Management), providing progress reports and assisting the deployment of IT Service Management tools.
Assist in the coordination of project delivery within the Service Management department.
Provide support on day-to-day operations supporting Release, Problem, and Crisis processes
Execute monitoring and auditing of processes, produce performance and exceptions dashboards to support organizational roles and strategies.
Contribute to the team continuous improvement through communication, documentation and automation
Profile
The VIE assignment in a nutshell
This VIE in Montreal is to begin as soon as possible but you need to plan 3 months between your application date and the beginning of your VIE assignment. It will last 24 months.
The VIE is a specific contract, under Business France’s eligibility criteria, opened to candidates under 28 and from the member states of the European Economic Space.
Please see Civiweb www.civiweb.com, in order to have more details regarding your financial indemnities
Required:
Master’s Degree in Computer Science or equivalent
Excellent written and communication skills
Excellent interpersonal and rapport building skills, working across multiple stakeholders and functions
Must be a self-starter who is comfortable working in a very dynamic environment, with rapidly changing priorities.
Rigorous, Dynamic, detail oriented, fast learning capacity and able to work in a high-pressure environment
MS Office Suite
Nice to have:
Understanding of development cycles: SDLC, Agile, Continuous delivery
ITIL v3 Foundation Certified
Experience with Business Intelligence tools (Microstrategy),
VBA
SQL