Front Office Application Support - Fixed Income & Currencies

Job description

Responsibilities

You will be part of one of the scrum/devops teams of our technology department. Your team delivers value for business every 2 weeks or faster, while quality keeps improving. You are very motivated by customer satisfaction and enjoy building/supporting quality software at the same time.

We are looking for people who are creative in solving problems; who finds joy in their daily job and promotes collaboration with teammates and business users. Someone who understands that communication is extremely important, and it requires constant attention.

·  You enjoy learning and solving complex issues;
·  You are excited by the idea that you will have many things to learn and not worried by it;
·  You are willing to push yourself out of your comfort zone in order to grow;
·  You are very motivate by customer satisfaction and enjoy building/support quality software at the same time

The Role:

Contribute actively to the support of our FIC platforms

· 
Manages users' requests and incidents flows by gathering the information from the different communication channels (trading floor live interaction; phone; other). Deliver IT Support services relying on ITIL framework and core processes.

·  Leads investigations to resolve problems independently, have the technical ability to troubleshoot and debug code, search log files. Will have strong UNIX, SQL and scripting skills to check system errors, generate reports, automate monitoring, detect errors, participate with the DEV in building solutions or improving the core chain used by the business activity.
·  Seeks feedback on escalated problems to follow up and update the end users. Liaise with other teams to consider clients' needs/expectations/issues. Organize and lead follow-up meeting with different parties (users and partners). Formalizes problems and escalates to the next level of support or global teams when need be.
·  Uses technical skills to assist in building effective monitoring systems by using the information system's monitoring tools. Ensures tools are in line with our needs and takes initiatives to improve their efficiency. Engage and improve the Follow-the-Sun model and leverage on our global setup working closely with our Paris and New York offices.
·  Estimates the risks and opportunities in our day to day job and take initiatives to reduce the risks and improve our efficiency. Provides support to others peers when necessary and train the new joiners on the perimeter.

Profile Required


Requirements:

·  Only fresh graduate who holds a Bachelor or Master degree in Computer Science, Information Technology, Engineering or related disciplines or less than 12 months of work experience in the financial industry
·  Good technical background (databases, unix, middleware)
·  Software development capability or interest in software development is a plus
·  Strong written and verbal communication skills to work with business
·  Ability to find solutions to challenging, time-critical problems
·  Not mandatory, but functional knowledge in Fixed Income or FX products could be a plus

Business Insight

Societe Generale is one of the leading financial services groups in Europe. Based on a diversified and integrated banking model, the Group combines financial solidity and a strategy of sustainable growth.

GBIS is the Corporate and Investment Banking arm of the Société Générale Group. Present in over 50 countries across Europe, the Americas and Asia. GBIS provides corporate, financial institutions, investors and public sector clients with value-added integrated financial solutions.

The candidate will join the group of feature teams responsible for the build-out and support of Fixed Income global solutions. He/she will focus primarily on the FIC vanilla chain, where the group has important business development ambitions in Asia.

His/her main objective will be to partner with Front and Middle office user of FX, Fixed Income and credit activities' information systems. He/she will start with providing functional support, then perform simple bug fix and deliver simple features at a later stage. A strong emphasis will be put on building a close relationship with the team stakeholders (Sales, Traders, Middle office & Pnl teams), in order to support their day to day needs and grasp how technology can help grow the franchise.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Job code: 19000O8G
Business unit: Societe Generale Hong Kong Branch
Starting date: Immediate
Date of publication: 03/02/2020