TECHNICAL SUPPORT/PRE-SALES ENGINEER (M/F)

Job description

COMPANY Description
SIRADEL, an ENGIE group company, brings innovative solutions for enhancing connectivity between people, objects and urban infrastructures, and planning of smarter and sustainable cities.
Located in France (HQ), Canada and China, with international R&D program on global connectivity and smart city planning, SIRADEL operates in more than 60 countries with wireless carriers, vendors, energy providers, transports providers, regulators, governments and municipalities.
SIRADEL provides thousands of geographical 3D city models across the globe, and has developed “software as a service” to simulate, integrate and visualize any data (simulations, sensors, administrations, experts and citizen), sharing information between different city utility providers to plan infrastructure more efficiently and cost effectively.
SIRADEL provides GeoData products, network design software tools and professional services to telecom stakeholders (carriers, equipment vendors, connectivity startups, etc.) for simulation, prediction, planning and optimization of existing and new wireless networks (4G, 5G, IoT, etc.)
MISSION
SIRADEL is growing its activities in North America around 5G and Smart City deployments. In that context, you will be participating in the technical support of SIRADEL customers in North America (USA and Canada), the technical support of pre-sales activities and contribute to consulting projects. In collaboration with the product team, you will also contribute in the monitoring and enhancement of SIRADEL connectivity software products.
TASKS
- Provide level 1 & 2 support on SIRADEL comprehensive product portfolio (Software & GIS data) and suggest suitable solutions to solve problems
- Participate in software user testing and continuous improvement of the product quality
- Provide training on SIRADEL products to existing, new customers (Telecom Carriers, Equipment Vendors, Municipalities) or partners
- Participate in the presentation of SIRADEL products and services to prospective customers during conference calls or during tradeshows
- Assist sales in the technical qualification and preparation of commercial offer
- Contribute to consulting projects in North America (Measurement campaigns, Wireless design studies)
- Participate in the exploration of new business opportunities suitable to the North American market (new features, new business models, etc…)
QUALIFICATIONS AND SKILLS
Candidate profile
- Master degree in electrical science or computer engineering or equivalent diploma
- Minimum 2 year experience in the telecommunication industry, ideally related to software products
- Past experiences with customer support or software support/testing
- Technical experience in Carrier Networks market (wireline, wireless, IoT), in GIS (Geographical Information Services) and in Smart City is a plus
- Experience in wireless network design/optimization (3D, 4G, WiFi, IoT), RF Planning tools (Atoll, Asset, etc..) or use of GIS/3D real-time visualization software is a plus
- Proven ability to quickly understand new high-tech technologies and business needs
The position based in Canada might require business travels to USA. It is required that the candidate can apply to the USA Visa Waiver program
Required Skills
- Fluency in English. French/Spanish is a plus.
- Excellent customer relationship to build solid long-term relations with customers. Previous experience in dealing directly with end-users and customers
- Able to work autonomously in small, multi-office teams where initiative and judgment are key
- Rigorous and excellent analytical/problem solving skills to analyse problems and perform root cause analysis
- Good knowledge of project management fundamentals (scope, budget, timelines)
- Excellent knowledge of windows tools (MS Office)
- Experience with SaaS, IT Cloud solution environment is a plus