SMVS Customer Quality Engineer 客户质量工程师 地点：无锡

Job description

Locations:WUXI, China
Job Family:Quality Management

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English (UK)

Job Description

What is my responsibility?
1. Continuously improve customer satisfaction by pushing continuous improvement. Setting good communication channel to understand customer's requirement and quickly response for customer complaint;
2. Maintain customer complaint database, ensure the traceability of problem solving. Regular report after delivery quality performance to management and highlight big problem and push the action implementation.Monitor after delivery NCC and related process optimization;
3. Coordinate with PM, service, technical and manufacture function, etc. to work out the solution for customer complaints handling;
4. Coordinate product return and customer visit for quality issue;
5. Responsible for analyzing the failure or defects and communicating with customer as the expert if necessary;
6. Other tasks assigned by Manager.

What do I need to qualify?

1. Bachelor degree (or above) in major of mechanical or electric engineering;
2. Preferably have at least one year quality management experience;
3. Sufficient knowledge of MV switchgear products. Such as protection system, mechanism, related standards, application and how to do relevant tests etc.;
4. Be familiar with Quality management and statistic tools. Such as such as six sigma, 8D, 5WHY, …
5. Good English communication. Have no barriers to communicate with worldwide colleagues whether oral or written.

What else do I need to know?
西门子中压开关技术（无锡）有限公司（原西门子真空开关管（无锡）有限公司）是由西门子输配电集团与无锡市电子仪表工业公司在1997年11月共同投资举办的中外资企业。主要从事陶瓷真空灭弧室、固封式真空断路器、气体绝缘开关柜以及有关产品的开发、制造市场销售及技术售后服务。

Job ID: 88826

Organisation: Energy Management

Experience Level: Mid-level Professional

Job Type: Full-time

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