Siemens Healthineers CS Customer Service Engineer(Shanghai) 西门子医疗 服务业务系统 客户服务工程师（上海） 1

Job description

Introduction:

For our Healthcare Sector in Shanghai, we are looking for Customer Service Engineer at earliest opportunity

What are my responsibilities?

-Perform installations, start-ups, maintenance, repairs and updates of all products within his/her area of expertise and assisting with other products under supervision.

-Communicating and accept all operative advices from the Uptime Service Center.

-Supporting the SERVOR service process and ensure optimal performance in all process activities related to within his/her area of responsibility.

-Escalate incidents directly to the 'Regional Support Center' (RSC) according to the defined parameters.

-Inform Uptime Service Center on all escalation issues.

-Report any customer complaints with proper documentation to the USC.

-Ensure the proper use of tool & test equipment and report the usage on any related service report.

-Comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare.

-Maintain highest customer satisfaction, in particular within the framework of Siemens Healthcare, Customer Services.

-All responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into account.

What do I need to qualify for this position?

-Communitation capibility, organizational capibility.

-Detailed product knowledge (certified), MS / SAP Know-how.

-Long term expierience within medical services, regional languages, communication training.

Other:

-Working experience in medical imaging field as a service engineer.

-Work experience with Siemens systems preferrable.

-1 year experience in project management is preferred.

What else do I need to know?

With 45,000 employees Siemens Healthineers is one of the world's largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers' needs. So that more people can have a life that is longer, richer, and more filled with happiness.

How do I apply?

We are looking forward to receiving your online -application.

To submit your application on-line, please click the button 'Apply'.

Contact

If you want to know more Siemens job opportunities, please be free to log in our career website

http://www.careers.siemens.com.cn

如需了解更多西门子医疗职位信息，请登录西门子医疗官方网站

http://www.healthcare.siemens.com.cn/