Description de l'offre
For our Healthcare Sector in Shanghai, we are looking for Customer Service Engineer at earliest opportunity
What are my responsibilities?
-Perform installations, start-ups, maintenance, repairs and updates of all products within his/her area of expertise and assisting with other products under supervision.
-Communicating and accept all operative advices from the Uptime Service Center.
-Supporting the SERVOR service process and ensure optimal performance in all process activities related to within his/her area of responsibility.
-Escalate incidents directly to the 'Regional Support Center' (RSC) according to the defined parameters.
-Inform Uptime Service Center on all escalation issues.
-Report any customer complaints with proper documentation to the USC.
-Ensure the proper use of tool & test equipment and report the usage on any related service report.
-Comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare.
-Maintain highest customer satisfaction, in particular within the framework of Siemens Healthcare, Customer Services.
-All responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into account.
What do I need to qualify for this position?
-Communitation capibility, organizational capibility.
-Detailed product knowledge (certified), MS / SAP Know-how.
-Long term expierience within medical services, regional languages, communication training.
-Working experience in medical imaging field as a service engineer.
-Work experience with Siemens systems preferrable.
-1 year experience in project management is preferred.
What else do I need to know?
With 45,000 employees Siemens Healthineers is one of the world's largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers' needs. So that more people can have a life that is longer, richer, and more filled with happiness.
How do I apply?
We are looking forward to receiving your online -application.
To submit your application on-line, please click the button 'Apply'.
If you want to know more Siemens job opportunities, please be free to log in our career website