Scientific Support Specialist

Job description

Job ID: 299302

Location: Ahmedabad

Organization: Siemens Healthineers

Mode of employment: Full time only

What are my responsibilities?

· INSTALLATION TRAINING, VALIDATION & DOCUMENTATION.

Perform installation training followed by assay validation in stipulated period as per recommended procedure once engineering installation is completed. Ensure that customer training on the instrument is in adherence with the defined protocols to enhance the phone fix rate in post sales period .Gain customer confidence ensuring smooth operation of instrument. Ensure appropriate assay validation and documentation. Its, & required calibrators & Quality control materials to have faster & smooth installation.

· DELIVER SCIETIFIC SUPPORT IN ADHERENCE TO DEFINED PROCESSES

Resolving customers Scientific and technical issues escalated by the CR team. Demonstrating ownership, drive customer satisfaction in these calls. Ensures close coordination with the Service team for timely closure of escalated calls. Adhere to the defined Scientific Support KPI's. Ensure necessary documentation on time in EBART.

· CUSTOMER RELATION & METHOD PENETRATION
Focus on the top customers as defined by the region in order to develop a professional relationship and become the ambassadors of Siemens technology and assays at these top sites. Drive method penetration in coordination with the Customer Relationship team to generate incremental assay sales.
· MEDICAL & TECHNICAL EDUCATION

As local regional champions, deliver customer education workshops so as to showcase our technology.

· PRODUCT DEMONSTRATION

Assist Sales team by delivering a professional product demonstration. Showcasing Siemens technology for the benefit of the customer.

What do I need to qualify for this job?

· MSC Bio Medical/Bio Chemistry
· 3 to 8 years experience in one/more of the above mentioned credentials
· What else do I need to know?

Siemens Healthiness is the separately managed healthcare business of Siemens AG enabling healthcare providers worldwide to meet their current challenges in health care enabling them excel in their respective environments. A leader in medical technology , Siemens Healthineers is constantly innovating its portfolio of products and services in its core areas of diagnostic imaging Advanced Thereapy Point of Care Laboratory Diagnostic Ultra Sound and many more . Siemens Healthineers is also actively developing its digital health services and enterprise services . To help customers succeed in today's dynamic healthcare marketplace, Siemens healthineers is championing new business models that maximize opportunity and minimize risk for healthcare providers . We invite all those applicants who are eager to join this new exciting business model and contribute to healthy Nation.

Please find more information on our organization at : www.siemens.com

We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of your ability as we will use the data to review your suitability for the role.

Contact

If you have further questions regarding the job offer, please be free to contact Pooja Kochar. On .