Sales Support Administrator - Lebanon, OH

Job description

·  Lebanon, United States of America
·  Sales
·  193050
Digital Industries

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Job Description

Responsibilities:

• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
• Provide quality customer service and support in a variety of areas including, but not limited to: quoting, order entry, status updates, and issue resolution.
• Efficiently handle a large volume of incoming and outgoing calls.
• Collaborate with team members to investigate and resolve complex issues.
• Adhere to established department policies and procedures.
• Provide accurate, valid and complete information by using the right methods/tools
• Ensure excellent service standards and maintain high customer satisfaction.
• Other duties as assigned

Required Knowledge/Skills, Education, and Experience

• Proficient in Microsoft Office tools
• Minimum 2-5 years experience in a customer support role & previous experience in Call Center environment
• Strong interpersonal skills to interact with customers, peers, and management
• High level of self-motivation, productivity, and attention to detail
• Excellent written and verbal communication skills along with active listening
• Customer orientation and ability to adapt/respond to customer
• Ability to multi-task, prioritize, and manage time effectively
• Knowledge of SAP preferred
• Excellent attendance required

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Job ID: 193050

Organization: Digital Industries

Company: Siemens Industry, Inc.

Experience Level: Mid-level Professional

Job Type: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more,Click here .

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more,Click here .

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