Junior PLM Application Support Engineer

Job description

Junior PLM Application Support Engineer

Job ID : 263550

Work place : Wrocław, Poland

Organization : Siemens Industry Software Sp. z o. o.

Mode of Employment : contract of employment

For Siemens Industry Software Sp. z o. o. we are currently seeking to hire a Junior PLM Application Support Engineer to join our team based in Wrocław Poland.

What are my responsibilities?

· Manage ticket priority, urgency, escalation and service level agreements (SLAs) as per agreed measures
· Handling Production issues as per SLAs - Analysis/Trouble shooting/Debugging
· Interaction with clients for requirement understanding, unclear/incomplete requirement, additional requirement, input data issues
· Deliver final results to customer/end user
· Plan workload activity against deliverables and monitor progress effectively
· Assist the Project Manager in the planning and effective application of change management principles to the project, where required
· Assist the Project Manager on QoS, SLA, CSI etc
· Develop relationships with the aim of being seen as a trusted support personnel to customers and colleagues
· Lead in the problem-solving of issues through to resolution, providing considered workaround and viable solutions to the customer
· Establish and build effective relationships with customers with excellent communication skills

What do I need to qualify for this job?

· German and English (B2 level) is MUST
· Overall 2-3 years of Experience in IT level 2 support. Must have experience in troubleshooting problems
· ITIL Certification or Training
· Ability to understand the incident and problem.
· Ability to redirect tickets properly
· Ability to converse in German language
· Ability to simulate the problems
· Unix shell script, Perl script , Windows Bat script, PLSQL
· Know-how of building Software Package would be an advantage
· Nice to have Teamcenter User Level skills
· Nice to have Oracle PL-SQL & SQL knowledge and hands on experience on writing SQL queries. Able to understand the queries and how the data can handled using SQL

What else do I need to know?

· To be able to work from our Polish office
· Job timing : 8 AM to 5 PM CET
· Exceptionally : possibility to work in shift mode ( 24x7 support ) to serve globally

How should I apply?
If you are interested submit an application via the 'Apply now' button.