Customer Support Engineer

Job description

Schneider Electric™creates connected technologies that reshape industries, transform cities and enrich lives. Our 144,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations.Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment: https://youtu.be/NlLJMv1Y7Hk .

Great people make Schneider Electric a great company.

Customer Support Engineer

Overview

Provides technical support to Customers, System integrators, Application, Manufacturing and Service personnel to solve both simple and complex problems involving Foxboro hardware, software and applications.

Performs root cause analysis on reported problems using system diagnostics, product symptoms, and data provide by the customer. Applies known solutions when available. Will work independently or with others to find new or better solutions.

Uses appropriate tools and procedures to communicate and escalate problems. Should have specific technical expertise in one or more Foxboro product lines or related applications. Control Software knowledge a plus.

Uses good communication skills to develop effective working relationships with customers, co-workers and cross departmental personnel. Must be able to develop effective working relationships and clear communications with customers from a broad range of cultural and professional backgrounds.

Participates actively in new product planning activities and teams. Provide service requirements to developments teams, review technical documentation, develop design for serviceability and service readiness plans, and other phases and requirements of new product design. May be excepted to develop, conduct or contribute to training programs for staff, other service personnel and customers.

Responds to customer issues via telephone, email, web, or fax. Provides technical assistance to SE approved System Integrators, Field Service, Project Operations, or other SE personnel. Up to 15% travel may be required to perform complex problem solving, data collection, software upgrades or system audits at customer locations. Uses available tools and resources to resolve issues efficiently and professionally. Follows Invensys policies regarding escalation procedures for critical or unique situations.

Experience

3+ years in a customer support role

Bachelors degree, engineering preferred

Networking and Windows Operating Systems

Care. Connect. Challenge. Commit.

Our values define our company. Who we are, our customer approach, how we do business, what it's like to work here, and the kind of people we want to attract and retain. We care for our planet, our customers, our company, our team, and ourselves. We connect to customers and colleagues; we are open and respectful. We challenge others and embrace challenges ourselves. We commit to change by leading the change.

At Schneider Electric, because we value our employees, we offer a competitive benefits package that includes medical, dental and vision, matching 401(k), training and development opportunities and much more. Join Schneider Electric and together, let's make the most of your energy.

Schneider Electric is an Equal Opportunity Employer.

Desired profile

Qualifications :