CRM-Bangalore

Job description

  Hyderabad, India; Bengaluru, India
·  Sales
·  84583
Siemens Healthineers

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Job Description

To increase the share-of-wallet from the existing product lines with an objective of maximizing sales with increased sales margin within the framework of corporate guidelines and policies. To provide effective post-sales application support, retraining and maintain good customer relationship.

Dimensions of Function

Responsible for Business Volume (Both Primary & Secondary) from existing customer with existing product line, Receivable Management, Contract Compliance, Net Promoter Score, Application Support KPIs as issued by service function

Internal : Reg MGM, Area Manager - Business Development, Service Executives / Managers, Regional Commercial, Business Unit Managers, SCM Executives / Managers, Installation Support executive

External : Direct Customers, Business Partners (Distributors), Hospitals, Health Centers, Govt. Agencies

ORDER ACQUISITION & EXECUTION (Primary & Secondary)

Generate reagent and equipment sales from existing customers and existing product lines to meet individual business target.

SALES PLANNING

Draw strategies, prepare offers, comparatives & make presentations in order to actively pursue selling of reagents/equipments to existing customers.

SALES PROCESS ADHERENCE

Adhere to the various Sales Process, CRM & Quality initiatives and submit the reports on time.

PAYMENT COLLECTION

Follow-up and collect the outstanding payments from direct customers & business partners (distributors) in order to complete the sales cycle.

METHOD PENETRATION

Increase share-of-wallet by adding new methods (Validation, pricing, offer etc.)

APPLICATION SUPPORT

Provide excellent Application support (including re-training) to all assigned customers, address customer needs and complaint resolution in order to achieve highest level of customer satisfaction and achieve Application support KPIs

CUSTOMER RETENTION & SATISFACTION

Make mandatory visits to customers at regular interval to know his needs in order to maintain good customer relationship.

CONTRACT COMPLIANCE

Meet contract compliance as per the Customer agreement

BUSINESS PARTNER MANAGEMENT

To ensure business partner maintains optimum levels of Inventory. Address local quality related issues. Maintain a watch on product expiry

Job ID: 84583

Organization: Siemens Healthineers

Experience Level: Mid-level Professional

Job Type: Full-time

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