BT BSCE Customer Support Engineer 客户支持工程师(楼宇自控及暖通空调产品) 北京

Job description

Locations:BEIJING, China
Job Family:Customer Services

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English (UK)

Job Description

What are my responsibilities?

-Give application, engineering and training support for assigned products portfolio and assigned customer technicians and to specialists in RC给西门子内部技术工程师及代理商技术人员提供产品应用，工程项目技术支持及产品培训

-Give hotline support and trouble-shooting (if necessary on site), for assigned products portfolio andassignedcustomer technicians and to specialists in RC给西门子员工及代理商技术人员提供产品技术热线服务及故障处理（如必要现场支持）

-Provide Product managers ,quality managers and Sales Managers with market-feedback / information on product quality and customer requirements for the assigned products提供市场产品反馈信息质量信息及客户需求报告给产品管理，质量管理和销售部门-Maintain Tools for the hotline and support processes维护热线平台及支持流程运营-Participate in system tests for new products from BSCE& HQ to ensure product quality from customers point of view and as preparation / know how acquisition for support tasks参与总部及BSCE新产品的系统测试，以保证产品质量

What do I need to qualify for this job?

What do I need to qualify for this job?

-Practical experience in service or support business for Control Products and systems products在CPS产品服务支持领域实际工作经验

-CPS product&application CPS产品及应用经验

-Control Products and systemsproducts hotlineoperation, failure & Change Rquirement management -热线运营及缺陷管理设计变更经验MS Office Standard-applications

-office软件应用经验Language: English - fluently spoken and written -英语听说读写流利Language: Chinese - fluently

Job ID: 74302

Organisation: Building Technologies

Experience Level: Experienced Professional

Job Type: Full-time

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