Site/Service Engineer

Job description

Performs on-site or in-house servicing, repair and/or installation of company products.

· This job may include any aspect of field support, and is not limited to system hardware and software, PC's and networking/wireless networking.

· Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems.

· Diagnostic mechanical, hardware, software and systems failures, sing established procedures.

· Determines most cost effective repair/resolution to minimize customer downtime.

· Prepares reports for analysis or product failure tends and service ability issues.