SG_Field Service Engineer (FSE)

Job description

Field Service Engineer (EcoB)

• To provide technical support to fulfil warranty objectives requirement

• To ensure that site intervention, repairs, remedy works & equipment commissioning is timely completed in order to meet customer request

• To organize & coordinate schedule of Service jobs are effectively carry out

• To ensure that daily time follow-up forms & services reports are timely submitted

• To maintain efficient & quality services to meet Department Objectives

• To organize work processes to improve services respond time to customers

• To maintain effective communication on Projects & after-Sales support in order to meet customer satisfaction

• To maintain good customer relationship and feedback whatever customer needs and comment to sales and management

• To provide proper analysis & quality report of defects to customer to enable the improvement of quality of services

• To maintain quality work & on-time delivery

• To maintain all safety gear issued and test equipment to their standard of use

• Ensure compliance with all safety policies, practices and procedures at all times.

• Promote good customer relations

Desired profile

Qualifications :

·  Diploma/Degree in Engineering, Building Services or equivalent
·  2-4 years of relevant industry experience in BMS/PLC/SCADA
·  Experience in Programming and troubleshooting on DDC, HVAC systems
·  Good technical problem solving skills and knowledge
·  Ability to diagnose problems and recommend solutions
·  Computer literate