Production Planner / Customer Service

Job description

Schneider Electric™ creates connected technologies that reshape industries, transform cities and enrich lives. Our 144,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for
everyone and at every moment: https://youtu.be/NlLJMv1Y7Hk .

In 2018, Schneider Electric has been recognized as one Canada's Top 100 Employers, one of Canada's Top Employers for Young People, and one of Greater Toronto's Top Employers. Learn the reasons why at https://content.eluta.ca/top-employer-schneider-electric.

G r eat people make Schneider Electric a great company.

This role is responsible for Planning, scheduling and co-coordinating of materials to meet Production requirements for (Engineering To Order (ETO) Products. Processing ETO Warranty requests. Contract Review, providing External and Internal customer satisfaction through timely response, professional communication, efficient order management, prompt analysis and resolutions to customer issues. Managing on hand inventories to ensure system data integrity to support ongoing accurate data reporting

Responsibilities

Provide professional, efficient and timely service to Customers
Provide ETO / Project order management based on specifications and customer requirements.
Ensure ETO project deliverables are met, manage changes to scope, costs and timelines.
Schedule resource for ETO orders based on published lead time, shop loading and shop input.
Enter project estimate of labor / material and manage cost Estimate to Actual.
Complete contract review on incoming orders
Work with various Service locations staff to ensure adherence of clean incoming orders.
Compile and release ETO shop packages to Assembly Dept.
Daily monitoring of Open Order Backlog report for ETO Products, address issues to ensure timely
shipment of orders.
Enter and maintain orders in Q2C (Quote 2 Cash System) with required information.
Receive, respond to customer inquiries and provide timely updates to customers
Work closely with Purchasing / Engineering and Assembly to ensure parts availability for product build.
Attend weekly Production Meeting, providing job status updates, and as necessary expediting inputs to ensure jobs remain on track in meeting promised delivery dates.
Provide backup support to team members, work and collaborate with cross functional teams as necessary. Tag purchase order onto suppliers.
Process return authorization request, monitor credits in work queue, issue credit and resolve disputes.
Issue packing slips and complete inventory adjustments.
Complete job cost review and close out process in SMS.
Maintain optimal inventory levels through proper planning and analysis.
Review and provide inputs for maintenance of Order Management quality procedures.
Assist with training on new or revised Order Managementprocedures.
Review and manage negative on hand,
Open Cases in BFO for end customer warranties.
Open and manage BFO Complaint Request as required.
Lead and implement process / efficiency improvement projects as necessary.
Filing.

Desired profile

Qualifications :

T his job might be for you if:

Post-secondary education
1 to 3 years' experience in an office environment
Strong computer skills (Microsoft Office, Excel, Access, Lotus Notes)
Q2C, AMAPS, SAP, SMS knowledge would be an asset
Self-starter with ability to learn quickly
Strong interpersonal and communication skills – (written and oral)
Excellent organizational skills with ability to balance multiple priorities in a fast-paced, dynamic

work environment
Ability to establish and maintain effective working relationships with customers and functional

departments.
Ability to think "outside the box" to create and explore new opportunities
Good analytical and problem-solving skills.