Customer Service Specialist 1 (Inside Sales)

Job description

https://youtu.be/NlLJMv1Y7Hk

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Track and work with Customer Orders within Business System and react as necessary

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Responsible for Order management, Order Entry and Expedites

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Provides customer inbound, outbound phone support and marketing initiatives through phone and email

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Follows team's defined process and procedures and company policies

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Ensures that required information is logged into central information system pertaining to customer information and request

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Provides accurate solution/assistance to customers on a timely manner

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Ensures completeness of required parameters for order entry.

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Reply to customers asking for their order status and expedite

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Regularly updates self on product and process developments

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Escalate out of his boundary issues to team lead

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Provide and generate individual and team reports

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Reports to team leader and to manager of the things possible areas for improvement

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Ensures that orders are entered accurately

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Clarify or verify order details to customers or field sales engineers

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Follows the order entry process set

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Anticipates and foresees order entry requirements of customers based on purchase order details

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Adheres to Service Level Agreement set by the department, if not exceeds

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Accurately create or generate the needed quotation

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Provide accurate pricing details

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Provide accurate catalog number and accessory details

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Provide necessary notes for exemptions or conditions

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Read and understand specification documents or one line drawings provided by the customer

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Provide complete submittal proposal to customer

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Ensures that correct drawings will be provided to the customer

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Coordinate closely with Field Sales Engineers regarding order or job updates

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Monitor orders entered in the system

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Coordinate with the planner to make sure the order is scheduled based on the requested ship date

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Coordinate with other department such as shipping, credit analyst, application engineers, and customer service to assure that order will be scheduled or expedited as per customer request

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Submits reports like quote logs, expedite report, and 3A holds etc as per District office request

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Other duties and responsibilities that may be assigned from time to time

Desired profile

Qualifications :

Education:

Engineering Graduate

Job Related Experience:

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Order Entry exposure

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BPO work experience

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Customer Service, Order Management

Specific Knowledge/Ability:

∙ Minimum of 1 year work experience with at least 6 months related experience in a customer service environment.

∙ Organizational skills required for carrying out his/her daily duties particularly in terms of time and priorities.

∙ Close attention to detail, follow-up, extreme sense of urgency and perseverance.

∙ Knowledge of computer systems and experience in data entry

∙ Excellent written and oral communication capabilities using US English

∙ Has great knowledge of the Order Management and Expedites System.