Technical Support Consultant

Job description

Schneider Electric™creates connected technologies that reshape industries, transform cities and enrich lives. Our 144,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations.Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment: https://youtu.be/NlLJMv1Y7Hk .

Great people make Schneider Electric a great company.

Schneider Electric has an outstanding entry level opportunity for passionate individuals to assume the role of Technical Support Consultant.

What do you get to do in this position?

Candidates selected will begin their career as a Technical Support Consultant in our Customer Care Center (CCC). Technical Support Consultants will interact with customers over the phone to troubleshoot Schneider Electric products and solutions. Technical Support Consultants will be responsible for ensuring a high level of customer satisfaction. In this position you will be trained in a curriculum of both technical and customer interaction training through a combination of continuous coaching from peers and management, hands on training, in the moment learning, and online learning.

Core functions include post-sales technical support for Schneider Electric’s core product line and product selection services. This will require an understanding of system availability concepts and Schneider Electric’s solutions for providing uptime. Technical Support Consultants are required to interpret policies and make business decisions under pressure, based on customer and company needs to meet aggressive deadlines with minimal supervision.

In this position you will:

- Assist customers including End Users, Electricians, End Users, Resellers, Consultants, and Contractors with product selection and configuration
- Provide technical product application support for Single Phase Product Lines

- Deliver technical support to customers and assist in developing new business opportunities

- Develop solutions to technical problems utilizing Schneider's vast product portfolio
- Deliver information to improve and enhance customer experience

- Advocate for customers to seek a suitable solution or work around that meets the needs of the customer

- Collaborate with internal functions such as Marketing, Engineering, Sales, and Quality.

- Develop and review knowledge documentation including white papers, troubleshooting guides and knowledge articles

Desired profile

Qualifications :

Qualifications:

• At least an Associate’s Degree in Engineering, Technology or related discipline or equivalent military experience; Bachelors preferred.

• 0-4 years of experience
• Fluency in English and French a Plus

• Desire to master customer and technical skills in our Customer Care Center

• Passion for providing phenomenal customer service every day
• Ability to work in a dynamic, global environment and have a high level of aptitude and interest in technology
• Exhibit excellent problem solving skills, interpersonal and organizational communication skills, and proficiency in a multitude of software platforms

We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We’re looking for people with a passion for success — on the job and beyond. See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzY .

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.