Software Support Engineer, Australia (Software Business)

Job description

About AVEVA

AVEVA is a global leader in engineering and industrial software driving digital transformation across the entire asset and operational life cycle of capital-intensive industries.

The company's engineering, planning and operations, asset performance, and monitoring and control solutions deliver proven results to over 16,000 customers across the globe. Its customers are supported by the largest industrial software ecosystem, including 4,200 partners and 5,700 certified developers. AVEVA is headquartered in Cambridge, UK, with over 4,400 employees at 80 locations in over 40 countries.

What is the role?

Based in Sydney, we are now actively recruiting a Software Support Engineer for our Global Customer Support, business.

Key responsibilities will include:

· Responsible for providing technical support via phone, email & web chat for Wonderware software products to experienced end users, distributors and system integrators.
· Researching issues and interfacing with product development, product management, and other technical support engineers as required.
· Active participation in various prioritization meetings as required.
· Writing knowledge articles, tech alerts/notes, utilities.

Desired profile

Qualifications :

Why you?

You are someone who gets excited by innovation. You are a highly driven and confident Professional who wants to work for a values based organisation whose solutions are leading edge. You are focused, collaborative and passionate about the work that you do. In addition, you possess the following relevant skills:

·  Tertiary qualified in Computer Science, Information Technology, Engineering or related disciplines with experience providing technical support or operations / project delivery in appropriate environments.
·  Excellent communication skills enabling the professional management of key accounts
·  Solid troubleshooting skills
·  Experience with complex software configurations, networking, TCP/IP communications, database connectivity, SQL.
·  Basic to intermediate knowledge of scripting / programming.
·  Recognised but not mandatory experience (we will provide full training on our software)
·  HMI/SCADA, MES, mobile solution, communication with PLC / RTU / DCS devices
·  Factory automation, systems integration and software development
·  Experience with Citect SCADA or Wonderware products
·  Ability and willingness to work some evenings and public holidays