Social Customer Care Specialist
Cavite City (Province of Cavite) Bachelor's Degree Personal services
Job description
https://youtu.be/NlLJMv1Y7Hk
o Distribute and communicate any updates to social policies to the local teams
o Manage day-to-day engagement operations for multiple social media channels , moderating and responding to comments, and fielding customer support requests
o Understand the importance of triaging - Escalates to management / departments as appropriate
o Level of Understanding Schneider that simple queries by customers can be taken care of/answered at first instance
o Understand Processes and Social Customer care in particular
Desired profile
Qualifications :
· Bachelor's degree or equivalent
· Proficient in English writing skills
· 2+ years' experience in digital media, marketing, social media
· Deep knowledge of social Media platforms and social media tools for engagement and listening (knowledge of Sprinklr a plus )
· Desired knowledge of SEO practices, Google Analytics, YouTube Analytics ..etc
· Meets all identified team and individual performance metrics, goals and deadlines in a fast paced, ever changing, high performing team based environment.