Site/Service Techncian or Engineer

Job description

Performs on-site or in-house servicing, repair and/or installation of company products. This job may include any aspect of field support, and is not limited to system hardware and software, PC's, and networking/wireless networking.

The candidate must:

· Provides technical support to customers on operational or maintenance aspects of system equipment.

· Serves as customer contact on technical and service-related problems.

· Diagnoses mechanical, hardware, software and system failures, using established procedures.

· Determines most cost effective repairs/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues.

· Staging support for the Hardware installation and Software configuration;

· DCS / PLC staging;

· DCS / PLC commissioning;

· DCS / PLC hardware / software installation;

· DCS / PLC hardware / software maintenance and troubleshooting;

· DCS / PLC upgrade plans;

· DCS / PLC technical phone and site support.

Note:

PLC = Modicon PLC, Triconex and ATS “Automatic Transfer Switches”

DCS = Foxboro

Desired profile

Qualifications :

SKILL / Requirements

· Bilingual : French and English (functional);

· Good knowledge of Modicon PLC;

· Good knowledge of Triconex PLC;

· Good knowledge of Foxboro PLC;

· Good aptitude about the site support and commissioning;

· Methodical and Ordained;

· Being self-taught, even if we provide the necessary training;

· Having an analytical mind;

· Experience with short & long-term planning;

· Establish a good relationship based on trust with our customers;

· Proactive and leadership.