Sales Operations Analyst

Job description

Essential Responsibilities:

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Deploy the Sales & Operations efficiency program for Global field services Business

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Implement and animate using BFO figures pipeline reviews and collaborative sales forecast with sales team (including V1 / V2 / Oustide sales / Inside sales and Channel/Partners) & Operations team

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Provide weekly/monthly/quarterly BFO based trends, gap reports and account performance reports to FSVP, Sales directors and Ops directors

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Provide comprehensive support to sales head in improving sales discipline and institutionalizing use of sales methodology (customer platforming opportunity management, customer visits, coaching plans, probability forecast, sales forecast)

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Ensure consistency between sales and operations programs cross country

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Reinforce data quality & management

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Reinforce the “right” usage of BFO/BFS

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Engage the appropriate actions to cleanse data and monitor the trend

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Implement a commercial excellence dashboard/standards reports in alignment with the standards of Field services activities (described in the Playbook) to ensure proper measure and allow benchmark between countries

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Ensure a proper understanding and usage of the metrics in the organization

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Benchmark performance and set standards

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Analyze trends, sales pipelines & results, segmentation and customer typology analysis, forecast accuracy and build strategic data sets for market analysis and future planning, including ratios setting

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Analyze flows and respective performance per flow, drive conclusion on the target structure, build plans and ensure strong and smooth execution cross the field

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Implement continuous improvement process, i.e. lessons learnt

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Improve sales & operations effectiveness by implementing a return on experience process and implementing good practices

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Provide feedback to Operational marketing in order to constantly improve the volume and quality of leads/opportunities entered at earlier stages (2 – 3 and 4)

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Train all the key players

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Ensure that everyone is regularly trained on the performance management tools and inform on the changes provided by the releases

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Guarantee the best usage of the tools, work on specific cases notably on how to manage complex opportunity

Main interactions:

FSVP, Operational Marketing, Outside and Inside sales team, FS Management team, GTMs and GFS Commercial Excellence.

Desired profile

Qualifications :

·  Bachelor's degree required with in Finance or Accounting is advantage
·  four (4) years of previous sales operations and/or finance experience.
·  Proficient with Microsoft Office Suite. Advanced level Excel skills preferred.
·  Experience with salesforce.com required.
·  Ability to take initiative, work flexibly, and set priorities with minimal direct supervision.
·  Strong analytical skills, disciplined attention to detail, highly organized and thorough.
·  Demonstrated ability to prioritize and manage multiple assignments with competing deadlines.
·  High energy level and passion in getting the job done right