International Primary Customer Care Agent

Job description

Schneider Electric™creates connected technologies that reshape industries, transform cities and enrich lives. Our 144,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations.Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment: https://youtu.be/NlLJMv1Y7Hk .

Great people make Schneider Electric a great company.

Support Customers and Sales Team with order processing, general pre-sales and post-sales queries, stock level, credit information, logistics and basic product information with the objective of continuous improvement and maximizing customer's satisfaction. Detect all opportunities to serve the customer while addressing customer support requests and perform outbound sales activities.

What do you get to do in this position?

1. Receive the demands from the customers (CCC's / FO) : related to Lead Times (LT) and Delivery Dates (DD).

2. Provide solutions to CCC with all the information requested.

3. Transfer to the supplier through CCMP tool the specific customer demands which haven't been dealt yet by MM.

4. Contact MM for significant issues such as Qmax/OGQ, Red Alert… for which the solution provided did not satisfy the customer.

5. Responsible To provide satisfactory solutions To CCC demands.

Desired profile

Qualifications :

This job might be for you if:

·  You have 3+ years of Customer Service experience
·  International experience is preferred
·  Working knowledge of incoterms and export processes
·  College degree a plus, but not required
·  You have excellent communication skills both verbal and written
·  You have excellent analytical skills

We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We're looking for people with a passion for success — on the job and beyond. See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzY .

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.