Field Service Coordinator

Job description

At Schneider, we believe access to energy and digital is a basic human right. We empower all to make the most of their energy and resources, ensuring Life Is On everywhere, for everyone, at every moment.
We provide energy and automation digital solutions for efficiency and sustainability. We combine world-leading energy technologies, real-time automation, software and services into integrated solutions for Homes, Buildings, Data Centers, Infrastructure and Industries.
We are committed to unleash the infinite possibilities of an open, global, innovative community that is passionate about our Meaningful Purpose, Inclusive and Empowered values.

www.se.com

We have an exciting new opportunity for a Field Service Coordinator to join our team in our Warrington Gemini Office.

In this role you will be part of a customer focused team that is dedicated to supporting the Service Operations Managers with high quality commercial acumen and ERP/Systems knowledge.
The successful candidate will ensure that the customers' orders are booked in and invoiced as per the contractual requirements and continuously and proactively look for process and system improvements that help the customers and employees.

In this role the successful candidate will:

· Ensure the team achieve 100% workflow invoicing within SLA's on a monthly basis
· Ensure the service contracts are booked correctly, with parts ordered within SLA
· Take part in debt reviews and ownership of allocated debt issues and resolve within a timely manner
· Resolve issues within a timely manner to SE and the customers satisfaction
· Identify and participate in a Continuous Improvement Project
· Assist with training and onboarding any new team members
Requirements:

· Educated to GCSE level or equivalent in English and Maths (Grade C or above) is required
· At least 2 years' experience in a similar role/in a customer-focused environment would be required
· Ability to work independently and as part of a team
· Proficient in Microsoft Office programs including but not limited to Word, Excel and PowerPoint
· Previous SAP and CRM system experience is desirable
· Fluent English (Written and Verbal)

Diversity is our heritage and our future. Be a part of it.

At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.

We are always open to a conversation around flexible working.

Please submit an online application to be considered for any position with us. This position will be posted until filled.

You know about us, so let us learn about you!
Apply today!