Dispatcher

Job description

Schneider Electric™creates connected technologies that reshape industries, transform cities and enrich lives. Our 144,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations.Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment: https://youtu.be/NlLJMv1Y7Hk .

Great people make Schneider Electric a great company.

What do you get to do in this position?

PRIMARY DUTIES AND RESPONSIBILITIES:

· Answer and log or route all incoming calls

· Schedule technicians to satisfy customer requirements

· Perform wide variety of operational and administrative functions such as billings, service requests, service, memos, correspondence, logs, collections, etc.

· May process purchase orders and stock requisitions to acquire necessary hardware

· Process and verify technician timesheet as needed

· May make follow up telephone calls to internal and external customers to ensure customer satisfaction

· May produce monthly department reports

· Signature level authority as indicated by the Authorization Level Document.

· Other duties may be assigned

Desired profile

Qualifications :

This job might be for you if:

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. The requirements listed below are representative of the education, experience, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

EDUCATION:

· High School diploma or GED required

· Two years experience required

SKILLS & ABILITIES:

· Excellent verbal communication skills including, but not limited to, the ability to greet and communicate with customers effectively both in person and via phone

· Proficient in Microsoft Office programs including but not limited to, Word, Excel and PowerPoint

· Strong organizational skills

· Demonstrated ability to provide a high level of customer satisfaction

We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We're looking for people with a passion for success — on the job and beyond. See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzY .

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.