Customer Service Specialist 1 (Inside Sales)

Job description

• Track and work with Customer Orders within Business System and react as necessary

• Responsible for Order management, Order Entry and Expedites

• Provides customer inbound, outbound phone support and marketing initiatives through phone and email

• Follows team's defined process and procedures and company policies

• Ensures that required information is logged into central information system pertaining to customer information and request

• Provides accurate solution/assistance to customers on a timely manner

• Ensures completeness of required parameters for order entry.

• Reply to customers asking for their order status and expedite

• Regularly updates self on product and process developments

• Escalate out of his boundary issues to team lead

• Provide and generate individual and team reports

• Reports to team leader and to manager of the things possible areas for improvement

• Ensures that orders are entered accurately

• Clarify or verify order details to customers or field sales engineers

• Follows the order entry process set

• Anticipates and foresees order entry requirements of customers based on purchase order details

• Adheres to Service Level Agreement set by the department, if not exceeds

• Accurately create or generate the needed quotation

• Provide accurate pricing details

• Provide accurate catalog number and accessory details

• Provide necessary notes for exemptions or conditions

• Read and understand specification documents or one line drawings provided by the customer

• Provide complete submittal proposal to customer

• Ensures that correct drawings will be provided to the customer

• Coordinate closely with Field Sales Engineers regarding order or job updates

• Monitor orders entered in the system

• Coordinate with the planner to make sure the order is scheduled based on the requested ship date

• Coordinate with other department such as shipping, credit analyst, application engineers, and customer service to assure that order will be scheduled or expedited as per customer request

• Submits reports like quote logs, expedite report, and 3A holds etc as per District office request

• Other duties and responsibilities that may be assigned from time to time

Desired profile

Qualifications :

Education:


Engineering Graduate


Job Related Experience:


• Order Entry exposure

• BPO work experience

• Customer Service, Order Management


Specific Knowledge/Ability:


• Minimum of 1 year work experience with at least 6 months related experience in a customer service environment.

• Organizational skills required for carrying out his/her daily duties particularly in terms of time and priorities.

• Close attention to detail, follow-up, extreme sense of urgency and perseverance.

• Knowledge of computer systems and experience in data entry

• Excellent written and oral communication capabilities using US English

• Has great knowledge of the Order Management and Expedites System.