Customer Service Coordinator

Job description

Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.

https://youtu.be/4EtpkB0cuXE

Great people make Schneider Electric a great company.

What do you get to do in this position?

· Review content and layout requirements for documentation to ensure compliance or communicate exceptions with requestors
· Compile drawings, literature and supporting documentation for inclusion in Submittal Packages, Record Drawings and Operation and Maintenance Manuals
· Deliver completed documents via Box.com, customer owned platforms or printed copies
· Sending and receiving transmittals to and from the customer in accordance with their specifications
· Send confirmation emails to all parties upon sending and receiving transmittals
· Keep track of all current and past document statuses and store all files digitally in the cloud for prompt review
· Upload all return transmittals and returned drawings to PDM Link or other internal systems
· Establish working relationship with customer’s document control team to assure accuracy and consistency
· Implement easy to duplicate processes for the SSG to follow providing minimum time per instance.
· Track and invoice teams per requirements to make incorporation into DVC reporting for the project as easy as possible.
· Provide feedback and recommendation for continuous improvement
· Complete HR training requirements and assignments per development plan (when applicable)

Desired profile

Qualifications :

·  Bachelor’s degree preferred
·  Proficiency in the following preferred: Adobe Pro, Microsoft Suite, Windows Operating System, Salesforce
·  Sales Support/Customer Service experience is preferred
·  Excellent Written and Verbal Communication
·  Customer Focused
·  Process Driven
·  Exceptional Organization Skills
·  Positive, Inclusive and Agile
·  Ability to learn and retain new skills quickly

Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k)+ match, and more. Click here to find out more about working with us:  http://se.com/us/careers

We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We’re recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company.  See what our people have to say about working for Schneider Electric. 

https://youtu.be/C7sogZ_oQYg

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Concerning agencies:  Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.