Client Support Analyst, Energy & Sustainability Services

Job description

Discover the opportunity to join an international, dynamic, and responsible company that fosters the development of all its people around the world. Every day, we empower employees to achieve more and experience exciting careers. Find out how our values and unique position make Schneider Electric the employer of choice.
The Energy and Sustainability Services division is seeking a Client Support Analyst in Hong Kong to work in assisting a team to meet client expectations and deliverables.

Character Requirements
Integrity: demonstrates in all interactions
Decisiveness: evaluates information to make appropriate and timely decisions
Initiative: recognizes and acts on what needs to be done
Diligence: meet varying deadlines and completes tasks on time
Thoroughness: pays close attention to detail and produces accurate work
Responsibility: understands and consistently meets high expectations

Position Responsibilities
• Produce & generate client reports
• Support client team in presentations and meetings
• Provide client training on Schneider's client web-based platform, EcoStruxure Resource Advisor
• Coordinate the receipt of internal & external energy invoices
• Identify anomalies in invoices and investigate those issues
• Facilitate initial contact between client and Utility Bill Management (UBM) Implementation Team
• Function as the primary client contact
• Support client team in presentations and meetings
• Provide client training on Schneider's client web-based platform, EcoStruxure Resource Advisor
• Coordinate the receipt of internal & external energy invoices
• Identify anomalies in invoices and investigate those issues
• Facilitate initial contact between client and Utility Bill Management (UBM) Implementation Team
• Function as the primary client contact
• Facilitate new client interactions with internal & external teams
• Establish relationships with clients at the plant and corporate level when needed
• Field customer inquiries
• Initiate budget process and communicate with client during process
• Elevate and constructively communicate potential breakdown of systems, policies and procedures
• Contribute to process enhancement & new process development

Desired profile

Qualifications :

Essential Skills and Qualifications
• Strong customer service, analytical and organizational skills
• Proficiency in Outlook, Word, Excel & Power Point
• Ability to work in a fast-paced, changing environment
• Strong communication and composition skills, specifically with plant and corporate level management
• Bachelors degree or equivalent experience

Non-Essential, Highly Beneficial Skills and Qualifications
• Sustainability and Energy industry terminology and standards preferred