Expires soon Schneider

Advanced Technical Support Engineer - ITB

  • EGYPT
  • Sales

Job description



Mission: Schneider Electric is seeking a Technical Support Engineer who will be located in Cairo and responsible of remotely supporting our customers in Middle East & Africa for the best use of SE technology. Be a trusted advisor, provide prompt and trusted resolutions during pre-sales and after-sales cycle time.

· Provide remote technical troubleshooting with customers.
· Contribute effectively to achieve the KPI's of individual, department and the company attributing to customer satisfaction and service levels.
· Receive, Register and solve all technical customer requests in CRM.
· Listen to the Customer, understand the needs carefully & give top priority to answer in the best way.
· Categorize Tickets depending on following Types:
· Commercial, Logistics, Technical, Commercial Complaints, Commercial Returns, Service Complaints, Logistics Complaints, Technical Complaints, Others. - Maintain accuracy in responses, creation of Customer records
· In-depth knowledge of Product catalogue, selection and data searching.

Desired profile



Qualifications :

Qualifications & Experience:

·  Graduate in Electricity / Electronics / Electrical engineering / Automation / industrial / Mechatronics Engineering.
·  +5 years of Experience in a technical support or relative experience. - Fluent in Arabic & English (French is a plus).
·  Good written and spoken communication skills.
·  Able to work with Multicultural environment with regional responsibilities - Ability to work under pressure. -
·  Excellent problem solving abilities, ability to understand and explain technical information, interpersonal, communications with good time management skills.
·  experience in 3-phases UPS, Data centers & cooling systems.

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